Wine Ambassador (Part-Time) - Markham Vineyards

We have an exciting opportunity for a Wine Ambassador to join the Markham Vineyards hospitality team! Reporting to the Sr. Hospitality and Events Manager, this role is a key member of the tasting room team, providing best in class customer service while driving wine sales and wine club member acquisition. They will work closely with tasting room management to cultivate a positive and engaged team environment. This role is based in St. Helena, CA and is a part-time, non-exempt position, working 21 hours/ week, Friday, Saturday and Sundays with flexibility for events. The incumbent qualifies for our outstanding health care benefits, PTO, 401k plan, wine allowance and more!

Minimum Qualifications:

• Hospitality, restaurant, retail, wine industry or teaching experience preferred
• Retail tasting room sales and hospitality strongly preferred
• Bachelor’s Degree, wine credential or Hospitality Certificate is preferred but not mandatory
• Knowledge of and passion for wine, food, luxury experiences and hospitality
• Computer technical proficiency in Microsoft Office suite, POS preferred, and CRM and reservations systems such as Commerce7 and Tock preferred
• Comprehensive understanding of Napa Valley as a grape growing and winemaking region: knowledge of other wineries, restaurants and historical sites
• Best in class customer relationship management and storytelling
• Demonstrate a team-first culture, with priority on teamwork to deliver the best customer experience
• Strong communication verbal/presentation/written and multitasking skills
• Self-starter and ability to work autonomously
• Ability to walk/stand for long periods of time
• Ability to lift up to 50lbs. with or without reasonable accommodations
• Must be able to provide U.S. Work Authorization without current or future sponsorship

Key Responsibilities include but are not limited to:

• Host seated wine tasting experiences and winery tours, including pre-setting tables with glassware/wine lists, manage the table, re-set table for new guests
• Actively engage with guests and act as an ambassador to the winery and to the Napa Valley
• Deliver exceptional customer service to drive sales, repeat visits and wine club sign-ups
• Become fluent in our point of sale and table management systems
• Execute opening, closing and ongoing duties assigned by the Tasting Room Manager
• Learn, maintain and add knowledge of our winery history and current release wines on an ongoing basis
• Provide follow-up emails and handwritten notes to customers
• Work at any winery special and private events as needed
• Make safety a priority and champion a safety culture with the team
  
• Contribute to and deliver on team culture and engagement plans
• Assist management with inventory or other projects as assigned

By joining Markham Vineyards, you will be joining a team of diverse individuals, all passionate about wines, our employees, and our business and what they do! We aim to provide a fun and inclusive culture where everyone can be the best they can be and have a great time doing it. When applying for this opportunity, please complete an application and provide a complete resume. Distinguished Vineyards and it’s wine partnerships (MacRostie Winery, Markham Vineyards, and Argyle Winery) are an equal opportunity employer and encourages all to apply. All applications are kept confidential. Please visit our website to learn more about our culture: Distinguished Vineyards