What are the responsibilities and job description for the Bilingual Customer Service Representative (Spanish / English) position at District 25 Farmers Insurance?
Join our high-performing, award-winning insurance agency as a Customer Service Representative. We are looking for a dedicated professional to provide exceptional support to our clients. This role focuses on assisting customers with their insurance policies, providing accurate quotes, and ensuring client satisfaction.
Benefits
Annual Base Salary Commission Bonus Opportunities
Mon-Fri Schedule
Life Insurance
Tuition Reimbursement
Paid Time Off (PTO)
Parental Leave
Hands on Training
Career Growth Opportunities
Responsibilities
- Serve as the first point of contact for all client inquiries, including policy updates, claims assistance, and billing questions
- Maintain a high level of customer satisfaction by delivering timely and accurate information
- Assist clients in understanding their insurance policies and recommending additional products based on their needs
- Manage client files, update policy information, and ensure compliance with agency and industry standards
- Handle incoming calls, emails, and office visits with professionalism and care
- Process payments, policy renewals, and endorsements with attention to detail
- Collaborate with the sales team to identify cross-selling and upselling opportunities for auto, home, and life insurance products
- Schedule follow-up calls and meetings to ensure clients insurance needs are consistently met
- Help resolve any issues related to claims or coverage questions, escalating complex cases to the appropriate departments
- Assist with administrative duties and contribute to the overall efficiency of the agency
Requirement
Salary : $36,000 - $48,000