Principal Product Manager

As a Principal Product Manager, you will drive the strategy, development, and success of on-premise software offerings and payment platforms, ensuring that these solutions meet both customer needs and broader business goals. Your role will be essential in bridging legacy software with modern customer demands, focusing on seamless integration of payment technologies. You will collaborate with cross-functional teams—engineering, sales, marketing, and customer success—to create innovative, high-quality solutions. This role requires a blend of strategic thinking, hands-on execution, and a passion for solving complex challenges at the intersection of on-premise and cloud-based platforms.

Responsibilities

Strategic Product Leadership

• Develop and implement a product roadmap that balances innovation, customer needs, and technical feasibility.
• Lead the strategy for on-premise software and payment platforms, ensuring alignment with overarching business goals.
• Identify market trends, customer pain points, and competitive opportunities to shape product direction.
  
  

Customer-Centric Execution

• Serve as the voice of the customer, using direct engagement and data analysis to inform product decisions.
• Partner with customer success and sales teams to gather insights and deliver solutions that exceed expectations.
• Ensure that product features are intuitive, scalable, and tailored to key customer personas across industries.
  
  

Cross-Functional Collaboration

• Collaborate with engineering teams to prioritize and deliver impactful features using agile methodologies.
• Work with finance and product marketing teams to refine pricing strategies for on-premise and payment platform products.
• Partner with marketing and sales teams to execute go-to-market strategies and launch plans.
  
  

Performance Management

• Define and track key performance indicators (KPIs) to measure product success, including customer retention, churn, and lifetime value (LTV).
• Optimize the integration of payment platforms into existing software solutions.
• Continuously refine product metrics to support strategic decision-making.
  
  

Qualifications

• 8 years of product management experience with a strong focus on on-premise software and payment platforms.
• Proven success leading cross-functional teams to deliver complex software solutions.
• Hands-on experience in SaaS/cloud and desktop-installed software environments.
• Background in inventory, warehousing, or manufacturing software is highly preferred.
  
  

Skills

• Proven ability to conduct user research, analyze customer feedback, and translate insights into actionable product requirements.
• Strong strategic thinking and proficiency in design thinking, with a demonstrated ability to create actionable roadmaps.
• Technical fluency to collaborate effectively with engineering teams on technical debt and feasibility considerations.
• Exceptional communication and storytelling skills to inspire internal teams and stakeholders.
• Expertise in payment processing technologies and their integration into software ecosystems.
  
  

Education

• Bachelor’s degree in Business, Computer Science, Engineering, or a related field. MBA or equivalent advanced degree preferred.
  
  

Benefits

• Flexible Paid Time Off (PTO) policy with no accrual needed, offering employees the flexibility they need.
• Multiple healthcare options, including HSA plans with matching company contributions.
• Paid parental leave.
• 401K matching.
• On-site gym, company-paid lunches, and fully stocked snack bins and refrigerators.
• Generous anniversary gifts to celebrate employee milestones.