What are the responsibilities and job description for the CUSTOMER CARE REPRESENTATIVE position at Dival Safety Equipment?
Customer Care Representative-
Regular Full Time
Buffalo, NY
Join the DiVal Safety Equipment team in our Buffalo, NY headquarters as a member of our fast paced and dynamic team. The focus of this position is to actively engage and provide superior service to our external and internal customers. In this position you will be the first point of contact for DiVal’s outside sales team’s customers, delivering the highest level of proactive customer service while maintaining workflow.
Duties and Responsibilities:
- Proactively make and return calls specific to your Sales Rep’s territory efficiently and professionally, making customer centric decisions to keep the customer for life.
- Proactively update and increase product knowledge.
- Promote company events and services through all points of contact with your customers.
- Work hand-in-hand with outside sales and Field Channel Managers to deliver exceptional sales success.
- Process customer orders, returns, exchanges and contract pricing through the mainframe (AS400) system.
- Enter sales quotes as requested by customer within 2 hours of receiving the request.
- Coordinate expedites & Obtain proof of delivery.
- Process new item requests (NIR) submitted by Sales Reps.
- Perform general data entry functions in addition to those listed above.
- You have a passion for the “Customer Experience” and helping businesses become more successful.
Skills and Requirements:
- Exceptional communication skills, both written and verbal.
- Excellent organizational and time management skills.
- Strong decision making and analytical abilities.
- Microsoft Office and CRM experience a plus.
- High School diploma / GED equivalent with 1 years prior sales/customer service preferred.
- The ability to work 5 days a week, Mon.-Fri., 8:30-5pm.
Benefits:
- Medical benefits.
- Dental & vision benefits.
- Other voluntary benefits (STD, LTD, Accident, Critical illness, Life insurance).
- Company provided life insurance policy.
- 401K.
- Paid time off.
DiVal Safety Equipment is proud and dedicated to be an Equal Opportunity Employer (EOE) of Minorities / Women / Veterans / Disabled.
Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market/business considerations, and geographic location.
