Help Desk Engineer

Are you tired of:

• Not being appreciated for the work you do by your customers?
• Doing dead end tasks that don’t allow you to grow?
• Dreading going to work today to just earn a paycheck?
• Having your workday drag on all day?
• Wishing you had a job that offered a personal life?

Are you are a high-energy eager Geeky Techie kind of person who loves resolving client issues and being their hero? DivergeIT may be the right play for you, especially if you also want to learn cool new stuff on a daily basis.

What will you be doing? DivergeIT’s Specialists provide support to select clients who possess both Windows and Apple environments. You will be supporting the latest Office 365 and Cloud-based network technologies (Azure, Endpoint manager, MFA) across multiple client environments. You will be working with a team that is diverse in both experience and training.

Who are we looking for? We are looking for someone who has 2 years of Helpdesk experience (MSP is huge plus!). This is a full-time hybrid work opportunity! Only Applicants near Memphis TN need apply (max 30 miles).

The ideal candidate can demonstrate current knowledge of Microsoft 365 (Admin portal), Azure, Intune (Endpoint Manager), Microsoft Windows 10, Office products, and MACs up to Sequoia 15.3. You must have a solid foundation in troubleshooting user desktop issues concerning network connectivity, email, printers, and user account permissions. Regardless of what you know, this position will challenge you to quickly learn how to support a wide variety of Productivity and Line of Business applications that our clients use to run their businesses. Salary will be commensurate with experience and demonstrated skillset. The team uses Microsoft Teams and Connectwise Manage/Automate to communicate and perform our daily tasks so you will need to be able to work independently with minimal supervision yet still meet your daily KPI's.

We are DivergeIT, a team of dedicated professionals that provide Information Technology Services for multiple clients in the Greater Los Angeles Area and across the nation. We strive to create a diverse work environment that allows you to learn new skills and master the ones you have, while allowing you to separate your work life from your personal life. Every day will present new challenges to expand your technical skills. If you’re motivated and interested in advancing your knowledge at light speed, apply now to become part of the growing force known as DivergeIT!

Experience Required: 2 Year IT Technical Support

Local Candidates Only: Candidates must be able to work in our Memphis TN office

Preferred Certifications:

• Windows MCP
• Windows MDAA (Modern Desktop Administrator Associate)
• Apple Certified Support Professional (ASCP) 10.13
• Apple Certified Associate - Mac Integration Basics 10.13

Job Type: Full-time

Pay: $25-27/hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition (certification) reimbursement
• Vision insurance

Schedule:

• 8-hour shift
• Monday to Friday

Work Location: Hybrid (1 day/ week in-office currently) This is mandatory and a job requirement.