What are the responsibilities and job description for the Account Onboarding Specialist III position at Diverse Lynx?
Role : Account Onboarding Specialist III
Type : Contract
Work Location : 6277 Sea Harbor Drive, Orlando, FL 32821 United States (Onsite)
Contract Duration : 3 months
Education :
High school diploma or GED equivalent (some college preferred).
Knowledge and skills :
Excellent verbal and written communication skills.
Ability to be detailed, accurate and thorough.
Ability to multitask and adapt to changes and a demanding work environment.
Must possess good time management and organizational skills.
Dedication to providing exceptional customer service.
Deadline conscious with strong drive and initiative.
Basic understanding of standard Accounting Principles.
Technical Skills :
Intermediate PC skills and proficiency in MS World, Excel, PowerPoint and Outlook.
Job Experience :
2 years general office experience.
Unless there is a legal requirement, experience will be accepted for the education requirement.
Responsibilities :
This position is responsible for reconciling all contract down payments in compliance with client's contract standards; including working with the sale sites to resolve discrepancies, updating and adjusting systems to reflect accurate accounting, and processing refunds.
The Down Payment Specialist must follow through with sales sites and client Consumer Finance Accounting staff daily using effective and timely communication.
They are also responsible for resolving issues so that revenue reporting and commission payout are not adversely impacted, and maintaining a well-organized and efficient system for tracking and documenting exceptions and other work in progress.
This position is also responsible for processing all contract rescission incompliance with client's contract standards.
Ensure the timely and accurate processing of rescissions to include notifying the resort and refund processing.
Calculate and submit proper loan and dues adjustments including reversing the transaction.
Stay up to date with corporate and departmental policies, use appropriate discretion with confidential information and communication, and complete ad-hoc projects and assignments as requested by management.
Responsibilities include, but are not limited to :
Reconcile all down payments received daily to comply with established guidelines. Process all contract rescissions within contract standards and state regulations. (35% time)
Research and clear all accounting general ledger reconciliation items within WCF deadlines. Calculate and submit proper loan and dues adjustments. (25% time)
Communicate to and assist sales sites with all outstanding exception items. Maintain a 24 hour turnaround time with responses to all emails and voicemails. (20% time)
Process refunds for overpayments collected. (10% time)
Incorporate and maintain a well-organized and efficient system for tracking work in progress and archiving documents. (5% time)
Performs other duties as needed (5% time)
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
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