What are the responsibilities and job description for the Adobe Support Executive position at Diverse Lynx?
Job Title : Adobe Support Executive
Location : Piscataway, NJ (Onsite)
Type : Contract
Job Description :
Primary Responsibilities and Expectations for This Role
- The key goal of this position is to improve our Adobe service operations, ensuring comprehensive coverage during North American business-hours.
- Second, this role is encouraged to be a key contributor to the enhancement of the Adobe platform and products, supporting the delivery of new capabilities as well as projects.
- Adobe Technology Environment
- Adobe Sign platform with multiple consoles serving over 300,000 users
- Adobe Document and Creative Cloud Apps, cloud-based license management
o Adobe Document Cloud, mainly Acrobat and Read installations
o Adobe Creative Cloud product suite with enhancements Main Tasks
Partnering with our organizational change management team as Subject Matter Expert
Skills and Expertise :
o managing large Adobe Sign solutions end-to-end and their integration, operated on multiple consoles.
o Acrobat and the different use-cases related, ideally sign and certificates
o Knowledge on special configurations, like workflows is and asset
o working in a global, virtual team, preferably in the health care industry
o performing L3 support task including business -user, vendor and external support partner engagement in a formal ITMS tool and processes
o ServiceNow, ITSM support and knowledge management processes
o Desktop Application management to deploy and update the software in a large PC environment (Win10 and Win11)
o PowerApps based automation, PowerShell and Python are an asset
o Entra (AD) and Identity and Access Management based user and license provisioning processes
o GxP regulation basics
o IT security fundament also JIRA fundamentals
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
