What are the responsibilities and job description for the Contact center platform Engineer(Genesys) position at Diverse Lynx?
5 years' of hands-on experience in coding / development in Contact Center platform (Routing / Reporting Call flows, IVR, Conversational AI, ChatBots, Call Recording, WFM etc)
2 years of experience in Cloud enablement of Contact Center Solutions, especially in migrating from On-prem to CCaaS Cloud solution.
Experience in AWS Lex & Lambda for development of ChatBot
4 years of IVR Applications and Advanced Speech Recognition engines (ASRs), and hands on development and deployment experience
4 years of writing code in common programming languages such as NodeJS, Java, .Net, Python
Experience using CICD tools such as BitBucket, Jenkins, AWS Code Pipeline etc
Experience integrating with CRM apps including SalesForce and ServiceNow is a plus
Experience with Genesys-Pure-Cloud or Genesys Engage, hands on implementation, Configuration, deployments to production and support is a plus.
Agile knowledge with SAFe or NWOW framework is preferred
Experience involving digital transformation activities in large organization is a plus
Bachelor's in computer science or related fields
Design, Configure, Develop, and Support Conversational IVR's, & Chatbots leveraging Genesys Cloud Architect tool and Amazon Lex & Lambda.
Lead implementation of API / Web Service integrations to back-end systems (REST, Json, and SQL database)
Using agile methodologies, partner with product owners to understand business needs, gather requirements, and develop solutions to deliver the desired customer experience.
Lead implementation of Inbound & Outbound solutions, QM recording, WFM, Omni-Channel, Analytics, Customer Journeys, and Reporting
Support and maintain existing Avaya Telephone
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
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