What are the responsibilities and job description for the Lynx Implementation Specialist position at Diverse Lynx?

Job Description : Summary :

Client is seeking an Implementation Specialist to be a key member of the Implementation Team responsible for technology support associated with market leading Healthcare applications.

Under general supervision, manages the training and workflow process for the installation of the Lynx inventory management system in physician practices based on the specific workflow determined with the project team. Analyzes and redesigns workflow to ensure the maximum effectiveness in the use of Lynx and other integrated technologies by the end users.

Acts as the primary support person for end users during project implementation. Supports and adheres to the Clients Technology Compliance Program, to include the Code of Ethics and Business Standards.

Primary Responsibilities :

Conducts onsite or web-based training for customers as well as equipment installation. High level of application knowledge is required.
Executes on defined practice workflow, implementation checklists and end user training materials. Supports the adoption of Lynx integrated solution in customer environment.
Follows customer training plans and Implementation Checklists. Assesses user abilities and tailors training to meet customers' needs.
Ensures participation, innovation and decision-making among group; effectively uses facilitation tools and group process techniques.
Responsible for achieving project goals and meeting milestones. Supports customers during implementation both remotely and onsite as appropriate.
Provides implementation change management support of the Lynx systems into physician practices.
Exercises good judgment within defined procedures and practices to determine appropriate action.

Core Competencies :

Healthcare technology implementation experience

Training experience in both "at the elbow" and remote scenarios

Excellent written, verbal and interpersonal communication skills

Understanding and listening to team members and fostering a productive team environment

Encouraging constructive interactions among team members in order to address difficult situations

Resolving and negotiating conflicts or problems with tact, diplomacy and composure

Handling multiple projects and priorities with strong organizational and communication skills

Proficient in advanced techniques with relevant software : MS Project, Excel, PowerPoint, Word, etc. in addition to experience working within shared work environments

Effective time management skills to meet deadlines

Minimum Requirements :

2 years' work experience training, implementing and / or supporting clinical staff and providers in use of inventory management, EHR or other clinical systems.

2 years' experience in health care environment, preferred clinic setting.

Proficiency in MS Word, Excel, CSV, WebEx and PDF file

Writes succinctly - Writing of site notes and policies and procedures is both clear and succinct. Expresses ideas and conveys information in a minimum of words. Appropriately uses written communications.

Additional Skills :

Specialized Knowledge / Skills -

1-2 years' experience in clinical environment such as hospital or clinic

Staging Computer equipment and peripherals.

Set-up Lynx Cabinets, install remote locks and other Lynx hardware

Basic understanding of Web Browsers : Internet Explorer, Google Chrome & Firefox

Basic understanding of Operating Systems (i.e. Windows, Mac, Android)

Basic understanding of Network appliances (network panels, hubs, switches, CAT5 / 6 Ethernet cables & Drops) and concepts (CAT5 Ethernet, Wireless Access, IP Configuration, Internet bandwidth)

Education :

Bachelor's degree or work experience equivalent in nursing, pharmacy, information systems or related healthcare field.

Working Conditions : Environment

Remote based

Travel up to 80%

Clinics, Pharmacy settings and Hospitals.

Understand safety requirements of working in an environment where chemotherapy and biohazards are mixed and administered.

Weekend travel may be required.

Physical Requirements (Lifting, standing, etc.) -

Must be capable of lifting a minimum of 50 pounds.

Use tools to assemble equipment.

Large percent of time performing computer based work is required.

The employee is required to stand for long periods of time and walk while onsite at customer locations

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

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