What are the responsibilities and job description for the Lynx Implementation Specialist position at TekWissen LLC?
Overview :
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is an American multinational information technology services and consulting company and is a leading provider of information technology, consulting, and business process outsourcing services, dedicated helping the world's leading companies build stronger businesses.
Title : Lynx Implementation Specialist
Work Location : Irving, TX / Brooksville, FL / Chicago, IL / Atlanta, GA
Job Type : Contract
Work Type : Remote with 90% Travel requirements
Duration : 6 Months
Job Description
Summary :
The client is seeking an Implementation Specialist to be a key member of the Implementation Team responsible for technology support associated with market leading Healthcare applications.
Under general supervision, manages the training and workflow process for the installation of the Lynx inventory management system in physician practices based on the specific workflow determined with the project team.
Analyses and redesigns workflow to ensure the maximum effectiveness in the use of Lynx and other integrated technologies by the end users.
Acts as the primary support person for end users during project implementation.
Supports and adheres to the client Technology Compliance Program, to include the Code of Ethics and Business Standards.
Primary Responsibilities :
Conducts onsite or web-based training for customers as well as equipment installation.
High level of application knowledge is required.
Executes on defined practice workflow, implementation checklists and end user training materials.
Supports the adoption of Lynx integrated solution in customer environment.
Follows customer training plans and Implementation Checklists. Assesses user abilities and tailors training to meet customers' needs.
Ensures participation, innovation and decision-making among group; effectively uses facilitation tools and group process techniques.
Responsible for achieving project goals and meeting milestones. Supports customers during implementation both remotely and onsite as appropriate.
Provides implementation change management support of the Lynx systems into physician practices.
Exercises good judgment within defined procedures and practices to determine appropriate action.
Core Competencies :
Healthcare technology implementation experience
Training experience in both "at the elbow" and remote scenarios
Excellent written, verbal and interpersonal communication skills
Understanding and listening to team members and fostering a productive team environment
Encouraging constructive interactions among team members in order to address difficult situations
Resolving and negotiating conflicts or problems with tact, diplomacy and composure
Handling multiple projects and priorities with strong organizational and communication skills
Proficient in advanced techniques with relevant software : MS Project, Excel, PowerPoint, Word, etc. in addition to experience working within shared work environments
Effective time management skills to meet deadlines
Minimum Requirements :
2 years' work experience training, implementing and / or supporting clinical staff and providers in use of inventory management, EHR or other clinical systems.
2 years' experience in health care environment, preferred clinic setting.
Proficiency in MS Word, Excel, CSV, WebEx and PDF file
Writes succinctly Writing of site notes and policies and procedures is both clear and succinct.
Expresses ideas and conveys information in a minimum of words.
Appropriately uses written communications.
Additional Skills :
Specialized Knowledge / Skills
1-2 years' experience in clinical environment such as hospital or clinic
Staging Computer equipment and peripherals.
Set-up Lynx Cabinets, install remote locks and other Lynx hardware
Basic understanding of Web Browsers : Internet Explorer, Google Chrome & Firefox
Basic understanding of Operating Systems (i.e. Windows, Mac, Android)
Basic understanding of Network appliances (network panels, hubs, switches, CAT5 / 6 Ethernet cables & Drops) and concepts (CAT5 Ethernet, Wireless Access, IP Configuration, Internet bandwidth)
Education :
Bachelor's degree or work experience equivalent in nursing, pharmacy, information systems or related healthcare field.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
