What are the responsibilities and job description for the Senior Core Operations Engineer position at Diverse Lynx?
Role : Senior Core Operations Engineer
Location : Plano, TX (Onsite)
Salary : $100K per annum
Type : FTE
In this role, what you will be doing
The Senior Core Ops Engineer will maintain the resiliency and operational aspects. Will analyze service and system issues, determine root-cause for failure and develop corrective actions. Corrective actions can range from configuration changes to developing new operational procedures. Will contribute to on-going process improvement reviews using Key Performance Indicator (KPI) metrics to eliminate errors, maximize hardware / software efficiencies and increase service up-time leading to an overall excellent customer experience.
In this role, you will :
- Provide technical troubleshooting expertise in resolving the incidents escalated to your organization
- Be the subject matter expert for Messaging [both SMS and MMS] and Voicemail solutions. Mavenir product expertize is preferred. Additionally 911, LI [Calea], Nokia SDL, Oracle Packet Core is a plus
- Handle Outages / Service degradations, perform initial RCA and coordinate with vendors, Engineering teams to compose final RCA.
- Lead troubleshooting bridges with internal & vendor teams as needed.
- Engage and escalate issues with Core Tier III / Engineering team when critical, time sensitive support and resolution is needed.
- Work with technical teams to document troubleshooting steps and methods to improve processes.
- Provide lead support with Market Teams to troubleshoot / resolve complex issues
- Engage and escalate issues with vendors when critical / time sensitive support and resolution is needed.
- Develop key metrics for performance monitoring and service assurance.
- Closely working with the vendors for Incident resolution and RCA
- Knowledge of SA Core, Edge, RAN, Transport, Virtual / Cloud environments, orchestration and FCAPS platforms.
- Work on the 5G Standalone Core Network functions (NRF, BSF, NSSF, SEPP, NEF, SCP & PCF) , IMS & Messaging domains.
- Engage with the engineering teams from DISH & vendors in helping triage & debug complex network activities
- Work with our performance engineering teams & NOC to establish and continuously enhance the baseline KPIs required to measure the health of our network.
- Engage and escalate issues with the Tier II & III team when critical / time-sensitive support and resolution are needed.
- Other duties as assigned
- This position may provide on-call support on a rotational basis.
Skills, Experience & Requirements :
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
Salary : $100,000
