Automotive Service Advisor

Job Description

This position provides support to agents, clients, and customers by adjudicating claims, providing claims status and resolving or escalating customer issues.

The claims adjuster ensures proper documentation, adjudicates per the terms and conditions of the contract, utilizing available resources and meet schedule expectations informing management of any changes.

• Automotive Service Industry Experience (Required: 3 Years)
• *** Experience as a Service Advisor, Parts Advisor, or Automotive Technician.***
• *** Need Auto experience with mechanical/technical expertise in vehicle repairs and service contracts.
• *** The role requires assessing warranty-related issues and knowledge of automotive diagnostics and repairs.
  

Job Responsibilities:

• Handles claims related calls per work schedule performing within defined metrics
• Manages the car inspection when claim is over a certain amount or fraud
• Follows proper claims procedures as outlined in training and feedback provided by QA or Supervisor
• Master understanding of clients, agents, and contract terms and conditions
• Notify Supervisor of any claims in which possible fraud is suspected
• Participates in all training as required to perform the duties of the role
  
  

Job Requirements:

• High School Diploma or equivalent
• 3 years of experience within Automotive Service Industry > Required (Technician/Mechanic, Service Advisors, Parts Advisor)
• Must possess strong Automotive Technical and Mechanical knowledge
• Must be able to successfully pass a background check
  
  

Company Benefits:

• Auxiliary Medical, Prescription, Dental, and Vision Insurance
• Registered Retirement Savings Plan
• Long-Term Disability Insurance
• Life Insurance
• Pet Insurance
• Paid Holidays and Paid Time Off
• Employee Referral Program
• Employee Assistance Program
• Wellness Programs
• Paid Community Service Opportunities
• Tuition Reimbursement Program
• Ongoing Training & Personal Development
  
  

Company Description

Diverse Systems Group, LLC (DSG), is a minority-owned 8(a) firm that creates custom information technology and business solutions for government agencies, systems integrators and government contractors. Our experience and commitment to client relationships enables us to provide creative, innovative and cost-effective solutions. DSG is a premier provider of information technology and business solutions to government agencies, system integrators and government contractors. Our project management experience and commitment to client relationships enable us to provide creative and cost-effective solutions. DSG provides a wide range of services to industries to help them leverage the strengths of Information Technology to optimize their business performance and produce value-driven results. Our services deliver a total solution package designed to meet our clients complete business and technology needs. DSG approaches every engagement with one objective in mind ... to help our clients win and grow.

Specialties / DSG Core Competencies:

• Healthcare Information Management
• Healthcare Information Technology Discovery(HID)
• Project/Program Managers
• Change and Configuration Managers
• Quality Assurance/Testers
• Network Security
• Database Developers and Administrators
• Information Assurance
• Web Development
• Helpdesk
  
  

Diverse Systems Group, LLC (DSG), is a minority-owned 8(a) firm that creates custom information technology and business solutions for government agencies, systems integrators and government contractors. Our experience and commitment to client relationships enables us to provide creative, innovative and cost-effective solutions. DSG is a premier provider of information technology and business solutions to government agencies, system integrators and government contractors. Our project management experience and commitment to client relationships enable us to provide creative and cost-effective solutions. DSG provides a wide range of services to industries to help them leverage the strengths of Information Technology to optimize their business performance and produce value-driven results. Our services deliver a total solution package designed to meet our clients complete business and technology needs. DSG approaches every engagement with one objective in mind ... to help our clients win and grow. Specialties / DSG Core Competencies: * Healthcare Information Management * Healthcare Information Technology Discovery(HID) * Project/Program Managers * Change and Configuration Managers * Quality Assurance/Testers * Network Security * Database Developers and Administrators * Information Assurance * Web Development * Helpdesk