What are the responsibilities and job description for the Automotive Service Advisor/Writer position at International Auto Sales & Service?
Overview
We are seeking a dedicated and knowledgeable bilingual (Spanish/English) Automotive Service Advisor to join our team. In this role, you will serve as the primary point of contact for customers, providing exceptional service while assisting them with their automotive repair needs. Your expertise in automotive repair and customer service will be crucial in ensuring a positive experience for our clients.
Duties
- Greet customers and assess their automotive service needs.
- Provide detailed explanations of services needed.
- Write service orders and ensure accurate documentation of customer requests.
- Communicate effectively with technicians regarding repairs and maintenance required.
- Maintain a clean and organized service area to enhance customer experience.
- Follow up with customers on the status of their vehicles and address any questions or concerns.
- Utilize mechanical knowledge to provide informed recommendations to customers.
- Ensure high levels of customer satisfaction through excellent service writing and communication skills.
Experience
- Previous experience in a dealership or automotive repair environment is preferred.
- Emissions certified a plus
- Strong background in customer service with a focus on building relationships.
- Familiarity with automotive repair processes, including alignment and other mechanical services is a plus but not required.
- Experience with service writing and understanding of repair orders is advantageous is a plus
- Knowledge of various vehicle systems and components is a plus
Join our team as an Automotive Service Advisor where your skills will contribute to delivering outstanding service to our valued customers. We look forward to welcoming you aboard!
Job Type: Full-time
Pay: From $52,590.00 per year
Shift:
- 8 hour shift
Work Days:
- Every weekend
Ability to Commute:
- Canton, GA 30114 (Required)
Ability to Relocate:
- Canton, GA 30114: Relocate before starting work (Required)
Work Location: In person
Salary : $52,590