What are the responsibilities and job description for the service writer position at Garrett Automotive?
Job Overview
We are seeking a dedicated and detail-oriented Service Writer to join our team in a fast-paced automotive environment. The ideal candidate will act as a liaison between customers and service technicians, ensuring that all service requests are accurately documented and communicated. This role requires strong customer service skills, a solid understanding of automotive services, and the ability to collaborate effectively with both customers and technicians.
Duties
- Greet customers promptly and professionally, providing exceptional customer service throughout their visit.
- Document customer concerns and vehicle issues accurately, ensuring all necessary information is collected for service technicians.
- Collaborate with service technicians to assess vehicle needs and recommend appropriate services, including oil changes, shocks struts replacements, and suspension work.
- Prepare detailed estimates for services needed, explaining the benefits of each recommended service to customers.
- Maintain accurate records of services performed and parts used in the dealership’s management system.
- Follow up with customers regarding their vehicle status and ensure timely communication throughout the service process.
- Assist in resolving any customer complaints or concerns related to service quality or pricing.
Experience
- Previous experience in automotive sales or service writing is preferred but not required.
- Strong knowledge of auto service management practices and familiarity with common automotive services such as oil changes and suspension repairs.
- Excellent customer service skills with the ability to build rapport with clients quickly.
- Ability to work collaboratively within a team setting while maintaining individual accountability for tasks.
- Proficiency in using dealership management software or similar systems is beneficial.
If you are passionate about the automotive industry and possess the skills necessary to thrive as a Service Writer, we encourage you to apply for this exciting opportunity!
Job Type: Full-time
Pay: $15.00 per hour
Expected hours: 45 per week
Benefits:
- Employee discount
- Health insurance
- Paid time off
Shift:
- 10 hour shift
Work Days:
- Monday to Friday
- No weekends
Work Location: In person
Salary : $15