Telecommunications Lead - (Voice)

Description

Job Summary:

The Telecommunications Lead will act as the liaison between end users and the Information Management (IMIT) department, overseeing all service delivery issues. The role requires managing both Cisco Voice over Internet Protocol (VoIP) and Analog environments, as well as mobile telecommunications devices such as iPhones, iPads, mobile cellular wireless devices, mobile Wi-Fi, and hands-free communication tools like Vocera. The position also involves developing telecommunication documentation for operational sustainment, managing telecommunication projects, and ensuring compliance with DoD audit readiness requirements and the Risk Management Framework (RMF).

Telecommunications Management:

• Manage Cisco VoIP and Analog telecommunications environments.
• Oversee mobile telecommunications devices (iPhones, iPads, mobile Wi-Fi, etc.).
• Develop and maintain telecommunications documentation for operational sustainment.

Project Management:

• Lead telecommunication projects involving the implementation of new technologies.
• Manage objects, workloads, workflows, demand, and capacity management for all employees.
• Monitor and assign tickets to the telecom team within ServiceNow.

Network Protocol Knowledge:

• Acquire or maintain advanced knowledge of TCP/IP, VLANs, DNS, and DHCP.

ITIL Incident Management:

• Display proficiency in ITIL Incident Management to resolve service delivery issues.

Compliance & Audit Readiness:

• Ensure compliance with DoD 8140/8570 audit readiness requirements.
• Meet required certifications for privileged-level access, including Security , CCNA, and Cisco Call Manager certifications.

Technical Documentation & Analysis:

• Assemble technical documents and provide detailed analysis of business system functions using Microsoft Office Suite programs (Word, Excel, Access, Project, PowerPoint, and Visio).

Leadership & Mentorship:

• Provide guidance and mentorship to junior team members.

Customer & Stakeholder Interaction:

• Interface with high-level government and military personnel to translate business needs into functional requirements.
• Communicate effectively with colleagues across the IT department to understand and fulfill client needs.

Requirements

Supervisory Responsibility: Yes

Skills & Abilities:

• Strong analytical skills.
• Proficiency with Microsoft tools such as Word, Excel, and PowerPoint.
• Knowledge of ServiceNow and ability to monitor and meet SLA targets.
• Ability to work independently with minimal supervision and foster a cohesive team environment.
• Excellent communication skills, both oral and written.
• Experience working in an enterprise-level corporate or military headquarters environment.

Education/Experience:

3-5 years of Telecommunication experience and at least 1 year supervisory background

Certification(s):

Preferred DOD 8140/ 8570 Compliant (e.g. Security CE and Telecom certification/Call manager) or ability to obtain certifications.

Clearance:

Must have a Confidential security clearance and be able to maintain.

Nice to have: N/A