What are the responsibilities and job description for the COBRA Customer Service Representative position at Diversified Administration, Inc.?
About Us:
Diversified Administration Inc. is a dynamic and data-driven company based in Hollywood, FL. We are committed to delivering exceptional customer service and ensuring our clients remain compliant with Internal Revenue Service (IRS) and Department of Labor regulations (DOL). We value our employees and offer a supportive, fast-paced work environment that encourages professional growth and development.
Position Overview:
The COBRA Client Advocate assists with upholding the regulations of the Consolidated Omnibus Budget Reconciliation Act, which gives workers the ability to continue qualified group benefits upon a qualified separation event. In this role, you will work directly with Clients, HR Personnel, Brokers, Insurance Carriers, and COBRA Participants. The ideal candidate is detail-oriented, possesses strong problem-solving skills, and is proficient utilizing the Microsoft Office (Outlook, Word, Excel).
Key Responsibilities:
- On the job training and understanding of COBRA regulations.
- Perform data entry tasks with accuracy and efficiency.
- Maintain and manage customer information and files.
- Resolve client inquiries and ensure satisfaction.
- Communicate effectively with clients via phone and email.
Qualifications:
- Proficient in Microsoft Outlook, Word, and Excel.
- Strong written and verbal communication skills in English.
- Excellent organizational skills and attention to detail.
- Ability to learn and adapt to new software tools.
- Previous experience in customer service or client account management is preferred.
Work Environment:
- Location: Hybrid position with approx. 2-4 in-office days/month in Hollywood, FL.
- Schedule: Full-time, Monday to Friday, day shift. No weekends.
Benefits:
- Hourly range $15.50 - $16.50 per hour bonus pay.
- 401(k) with matching.
- Health, dental, and life insurance.
- Generous Paid Time Off and Flexible Spending Accounts w/ $500 annually.
- Professional development opportunities.
- Bonus Pay
Job Type: Full-time
Pay: $15.50 - $16.50 per hour
Expected hours: 38.75 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Work from home
Shift:
- Day shift
People with a criminal record are encouraged to apply
Work Location: Hybrid remote in Hollywood, FL 33024
Salary : $500