What are the responsibilities and job description for the Business Systems Analyst position at Diversified Benefit Services?
At Diversified Benefit Services, we are seeking a highly skilled Business Systems Analyst to join our team.
This role combines business analysis, quality assurance, and support functions to ensure our products meet the highest standards while delivering maximum value to stakeholders.
About the Role
You will serve as a crucial bridge between our technical teams and business stakeholders, helping define requirements, design features, support applications, and ensure quality through thorough testing.
Key Responsibilities
- Gather and document detailed business requirements from stakeholders
- Create clear internal documentation for features and processes
- Support the Product Owner with sprint planning and work item creation
- Analyze and resolve requirement discrepancies with stakeholders
- Help identify root causes of issues and assist development teams with problem reproduction
Application Support
- Work directly with stakeholders to troubleshoot and resolve application issues
- Analyze various data sources (Excel, SQL databases, JSON) to diagnose problems
- Implement data-driven solutions to fix user-reported issues
- Provide timely and effective technical assistance to end users
Quality Assurance
- Design comprehensive test scenarios and test cases for new and existing features
- Perform thorough functional, regression, smoke, and browser compatibility testing
- Document and communicate test results to development teams and stakeholders
- Collaborate with developers to address bugs and ensure software quality
- Identify opportunities to improve testing processes and methodologies
Qualifications
- Proven experience in business analysis and process design
- Experience supporting business applications and resolving user issues
- Strong testing skills with experience writing and executing test cases
- Excellent communication skills with the ability to translate between technical and business domains
- Experience in finance, banking, insurance, benefits management, or similar industry
- Analytical problem-solving skills with keen attention to detail
Preferred Skills
- SQL proficiency for data analysis and troubleshooting
- Mobile app testing expertise
- Web/API security testing knowledge
- Experience with Postman or similar API testing tools
- Familiarity with Agile development methodologies
