What are the responsibilities and job description for the Commercial Lines Account Manager position at Diversified Insurance Industries, Inc.?
Job Description
The Client Relationship Manager is responsible for fostering long-term relationships with clients through the provision of tailored analysis reports, premium service, and personalized attention. As a key point of contact for clients, this role plays a crucial part in maintaining client satisfaction and retention.
Key Responsibilities:
- Establish and maintain strong relationships with assigned clients, assuming strategic responsibility for client service needs and retention.
- In collaboration with producers and client executives, develop and deliver customized annual client stewardship reports, mid-year and pre-renewal presentations, financial analyses, funding arrangement reviews, and monthly and/or quarterly loss experience reports as applicable.
- Contribute to renewal marketing strategy, obtain information as requested by marketing team members, present quotes and proposals to clients.
- Promote policies to clients, ensuring polished and comprehensive presentations; explain coverage details.
- In collaboration with producers and client executives, create and execute a schedule for mid-term touchpoint calls with assigned clients.
- Maintain regular communication with clients to ensure they benefit from our relationship beyond transactional service activities.
- Ensure timely resolution of aged accounts receivable.
- Collaborate with internal and external resources, including producers, risk management, technology, claims, and loss control, to address client needs.
- Represent clients at meetings as needed.
- Conduct periodic coverage reviews with clients, working closely with producers, client executives, and independently.
- Develop strategies and special handling instructions with DII claims representatives, carriers, vendors, or TPAs regarding claims on client needs and expectations as warranted.
Knowledge Requirements:
- Minimum 5 years' experience in Commercial Lines Insurance
- Strong commercial lines technical and market knowledge with complete understanding of a broad range of coverage and risk alternatives
- Understanding of the insurance industry and its components, including market forces, regulatory bodies, carriers, intermediaries, brokers, and agents
- Principles of ethical and effective business practices
