What are the responsibilities and job description for the Customer Service Representative (Parts Department) position at Diversified Sourcing Solutions?
Job Description
Job Description
Diversified Sourcing Solutions is a staffing firm in Houston, who is currently in search of a customer service representative for a premier client in central Houston. This customer service position focuses on day to day operations to provide the best customer service experience possible for every order that they process. This dynamic person must work well independently and be self driven to accomplish goals / deadlines. The ideal candidate will possess experience with purchase orders regarding manufacturing parts and has a high attention to detail.
Duties and Responsibilities :
Interfaces with customers by phone and email to address customer concerns and questions. Involves sales as appropriate to address customer issues.
Transfer quotations into business system and enter appropriate data necessary to manage until order is completed.
Monitor shipment schedules, provide schedule updates to customer, as needed and maintain business system updates.
Ensure all order related documentation are submitted in a timely manner using established procedures.
Responsible for order management.
Assist with invoicing and associated documentation as needed, per order.
Become fluent in their service platform.
Perform related duties as required.
QUALIFICATIONS :
Education / Knowledge / Experience / Skills :
Knowledge of office administrative procedures, standard office equipment and the sales order process.
3-5 years administrative experience or equivalent education and training.
ERP systems / Order processing system or comparable experience preferred.
Direct experience in a highly effective customer service oriented work environment preferred.
COMPETENCIES :
Interpersonal skills – develops, maintains rapport and trust with both internal / external customers, demonstrates approachability.
Verbal communication skills – communicates verbally in a manner appropriate for business, engages in active listening and acknowledging skills, as well as questioning and discovery skills.
Good writing skills – writes in a manner appropriate for business and messages information coherently.
Organizational skills - prioritizes and efficiently completes competing tasks, pays attention to detail, verifies information as appropriate and detects and corrects errors.
Problem solving skills - ability to identify problems, implement appropriate solutions and recognize when assistance is needed.
Teamwork – identifies with the team and it’s goals and contributes to the groups effectiveness.
Customer service skills – provides prompt and personalized assistance to customers and manages customer expectations relative to deliverables and timeframes.
Computer skills – efficiently uses various computer software applications, including MS Office, to perform tasks.
Professionalism – projects a professional image of oneself and the organization and demonstrates a positive attitude towards work and the Company.
Compensation : $20-$25 (DOE)
- All employees must be prepared for a background check, 5 panel Drug screen and show proof of eligibility to work in the US.
If you meet the qualifications of this position, please apply today. Diversified Sourcing Solutions is a national search firm that places top candidates with our top customers. We are an EEO Employer : Race, Color, Religion, National Origin, Sex, Disability, Age or any other classification protected by law.
Company Description
Connecting Companies with Good Employees, and Employees with Good Companies!!
Company Description
Connecting Companies with Good Employees, and Employees with Good Companies!!
Salary : $20 - $25
