What are the responsibilities and job description for the Ocean and Air export agent position at Diversified Sourcing Solutions?
Job Description
Job Description
Job Description
- Ensure smooth and timely freight process flow meeting customer expectations.
- Ensure accurate and timely data entry into our operational system, per Operational Performance Standards (OPS)
- Track and Trace Ocean Import Files daily.
- Use Department Dashboards on daily basis.
- Ensure documents are timely sent to customer or broker for customs purposes.
- Ensure accurate and timely client and vendors billing, within Expeditors and customer standards.
- Interact with our customers in arranging their international shipments, meeting customer service standards.
- Contribute to maintain good relationships with suppliers (Shipping lines, trucking companies and others involved).
- Meet compliance at all times, regulations internal and external in accordance with government regulations. No fines, penalties, or late filing.
- Understand department process flow and looking for best practices to improve operational efficiency and productivity.
- Ensure all customers standard operating procedures in place and updated in the DLSOPs. Review and update monthly.
- Meet KPI standards in accordance with the Company’s procedures.
- Timely responses to emails (within 1 hour) and voicemails (within 30 mins) (internal and external).
- Escalation of problems to Management and Supervisor when necessary.
- Follow Accounting Do’s and Don’ts
Schedule : Monday-Friday
Pay Negotiable
Company Description
Connecting Companies with Good Employees, and Employees with Good Companies!!
Company Description
Connecting Companies with Good Employees, and Employees with Good Companies!!
