What are the responsibilities and job description for the Technical Specialist (Telecom) position at Diversified Systems.com?
Description:
DSI is searching for a Technical Specialist (Telecom) who is well rounded in managing 50 telecommunication tickets that may involve data entry, troubleshooting, critical thinking, inventory management, asset management, etc. This could involve traveling to London, OH site to take inventory of the radios, etc./technology as it is sent/received for repair. Will involve some data entry aspects to track assets. The candidate is responsible for managing MARCS radio systems and creating and/or modifying program modules. The candidate should also have knowledge of Intune, tango management for managing mobile phone devices.
Responsibilities:
Founded in 1990, Diversified Systems is an award-winning Technology Services corporation providing all levels of IT project consulting services nationwide. DSI is headquartered in Columbus, Ohio with regional offices in the American Midwest and East Coast. We offer our consultants a number of flexible and competitive compensation benefit packages.
Diversified Systems is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.
Diversity, Equity and Inclusion
DSI values authenticity and is committed to making sure our employees and partners are valued and respected. At DSI, we believe building a diverse culture is important because we know when people work together, we can achieve better results as a team. DSI realizes that everyone comes from various backgrounds. We celebrate these differences because our employees are our greatest asset as we strive to best meet the needs of those we serve. As part of our ongoing efforts, DSI is focused on advancing equality, diversity, and inclusion by setting high standards to continually evolve our culture. This includes but is not limited to recruiting, community involvement, client delivery, and career development.
DSI is searching for a Technical Specialist (Telecom) who is well rounded in managing 50 telecommunication tickets that may involve data entry, troubleshooting, critical thinking, inventory management, asset management, etc. This could involve traveling to London, OH site to take inventory of the radios, etc./technology as it is sent/received for repair. Will involve some data entry aspects to track assets. The candidate is responsible for managing MARCS radio systems and creating and/or modifying program modules. The candidate should also have knowledge of Intune, tango management for managing mobile phone devices.
Responsibilities:
- Recommends software reusability guidelines.
- Plans and conducts formal mentorship activities for peers and/or lower-level staff via verbal instruction or technical documentation.
- SCCM/Qualys patch management, monitor for emerging vulnerabilities and prioritize critical patches, analyze patch compliance reports to identify and address potential security risks, investigate and resolve patch deployment issues.
- Create Technical documentation with application functionality and test methods, various flow diagrams (Business/Functional).
- 4-year college degree.
- 10 years of relevant experience.
- SCCM/Qualys patch management.
- Development Skills: S olutions design; Project technical planning; Analysis and design; Communication; Testing and implementation.
- Development Tools: SCCM/Qualys patch management, PowerShell and VB scripting, WQL/SQL query.
- Documentation: Application functionality and test methods, various flow diagrams (Business/Functional).
- SCCM, MARCS radio, Tango and Intune.
- Experience within infrastructure (telecom / VOIP).
- Resolving tickets / critical thinking skills.
- Local to Ohio and comfortable with travel within the State.
- Strong experience with Microsoft Office (Excel).
- Experience with asset inventory.
- Ability to work remotely within a team environment and able to function with little/no supervision.
- Strong work ethics.
- Willingness to be trained up to speed within telecom functions, etc. of the organization.
- Intune and Tango management.
Founded in 1990, Diversified Systems is an award-winning Technology Services corporation providing all levels of IT project consulting services nationwide. DSI is headquartered in Columbus, Ohio with regional offices in the American Midwest and East Coast. We offer our consultants a number of flexible and competitive compensation benefit packages.
Diversified Systems is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.
Diversity, Equity and Inclusion
DSI values authenticity and is committed to making sure our employees and partners are valued and respected. At DSI, we believe building a diverse culture is important because we know when people work together, we can achieve better results as a team. DSI realizes that everyone comes from various backgrounds. We celebrate these differences because our employees are our greatest asset as we strive to best meet the needs of those we serve. As part of our ongoing efforts, DSI is focused on advancing equality, diversity, and inclusion by setting high standards to continually evolve our culture. This includes but is not limited to recruiting, community involvement, client delivery, and career development.
