Program Manager

Program Manager/Business Requirements Coordinator

Remote

Description

Diversified Systems is seeking a Program Manager/Business Requirements Coordinator that includes the need of someone with strong administrative skills to help manage the

business requirements for the Commonwealth's business approval process. This

position will focus on facilitating and processing the agency requests received

by the delivery center from supported agencies, ensuring that there is good

communication with our customers throughout the process. The business approval

process is long and complex, and there is currently a backlog of requests. To

succeed in this position, candidates will need to be a self-starter who is

organized and detail oriented, as well as possess excellent customer service

skills.

Primary Responsibilities Include

• Working directly with customers in our agencies
  
  

to gather and document business requirements needed to comply with established

policy and procedures within the organization.

• Gathering, preparing, and submitting information
  
  

and documentation to the various security, legal and administrative approvers

required in the process.

• Meeting with a diverse group of stakeholders, to
  
  

include legal, business, and security teams, to help ensure timely processing

and approval of business requests.

• Reviewing, interpreting, and providing input on
  
  

contract agreements and other business-related contractual documents.

• Collaborating with vendors ensuring clear
  
  

communication of Commonwealth requirements and cloud use documentation where

required.

• Researching whether there is already a current
  
  

solution in use in the Commonwealth that would meet the documented business

needs.

• Providing general guidance to our customers on
  
  

the business approval process and its underlying policies and processes.

• Overall tracking and managing of the backlog of
  
  

requests.

• Facilitating any requests for additional
  
  

information that may arise during the approval process.

• Serving as an overall point of contact and
  
  

subject matter expert for both agency and delivery center staff.

Required Experience

• Required: 2 years full-time experience managing
  
  

projects, program management, or process administration (does not need to be in

an official capacity as a project/program manager).

• Required: 3 years full-time experience dealing directly
  
  

with customers.

• Required: 1 years of experience in vendor management.
• Required: Strong leadership and
  
  

organizational skills.

About Diversified Systems

Founded in 1990, Diversified Systems is an award-winning Technology Services corporation providing all levels of IT project consulting services nationwide. DSI is headquartered in Columbus, Ohio with regional offices in the American Midwest and East Coast. We offer our consultants a number of flexible and competitive compensation benefit packages.

Diversified Systems is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.

Diversity, Equity and Inclusion

DSI values authenticity and is committed to making sure our employees and partners are valued and respected. At DSI, we believe building a diverse culture is important because we know when people work together, we can achieve better results as a team. DSI realizes that everyone comes from various backgrounds. We celebrate these differences because our employees are our greatest asset as we strive to best meet the needs of those we serve. As part of our ongoing efforts, DSI is focused on advancing equality, diversity, and inclusion by setting high standards to continually evolve our culture. This includes but is not limited to recruiting, community involvement, client delivery, and career development.