What are the responsibilities and job description for the Workstation Specialist position at Diversified Systems, Inc.?
Description
DSI is searching for a Workstation Specialist with advanced PC installation, support and troubleshooting experience to work with existing PennDOT IT team members to support users located at various offices, construction field site offices.
Responsibilities
Assisting IT staff by providing Tier 2 support for hardware and software and installation and troubleshooting services throughout the district.
Document and follow technical processes.
Installs computer system hardware, software, and related peripherals in accordance with departmental procedures and technical manuals.
Installs and configures PC hardware and peripherals to meet user requirements.
Installs and troubleshoots Cisco VPN routers.
Connects/disconnects PCs and printers to the network or local device.
Assigns workstation names for PCs being added to the network using Active Directory.
Installs related software (Windows, applications, network drivers) needed for proper functioning of the complete system and all interconnected devices.
Installs and configures CISCO AnyConnect VPN software.
Upgrades or repairs existing PC equipment by replacing or adding memory, hard drives, and I/O cards as required.
Installs and tests images.
Plan, schedule, and track hardware deployments.
Install and troubleshoot Cat5e/6 network cabling, terminations, and patching.
Train end users on use of newly deployed equipment and/or software.
Provides direct support for workstation requests and issues.
Responds to workstation related trouble calls both on-site and remotely.
Provide PC related support to end users via in person, telephone and e-mail.
Process requests for enterprise user accounts.
Troubleshoots individual PC problems resulting from SCCM pushes.
Run SCCM reports and monitor workstations for compliance.
Creates and updates Remedy tickets.
Garage Diagnostics Software.
Ensures mobile devices and adapters are kept current with latest patches, drivers, firmware, and software updates as well as routinely monitoring devices to ensure they are being connected to the LAN and receiving updates.
Masters the troubleshooting procedures and support requirements for the garage diagnostic software and adapters.
Mobile iOS device support.
Configures and issues new iPhones and iPads.
Troubleshoots issues and provides training to users.
Monitors and updates devices in MDM Console.
Ensure complete and accurate equipment inventory.
Unpacks/packs computer equipment.
Receives, checks in, and inventories equipment and reports all inventory transfers.
Records inventory information and updates Remedy Asset Management System.
Runs reports from Remedy Asset Management System.
Coordinate equipment deliveries and pickups with PennDOT staff.
Telecommunications.
Support for telecommunication equipment and services, to include wiring, analog lines, VoIP sets, audio and video conference equipment, smartboards, web conferencing, and unified communications (i.e. Microsoft Teams).
Document technical processes and/or update existing documentation, if needed.
Identify and recommend opportunities for efficiency gains.
Requirements
Advanced PC installation, support and troubleshooting experience to work with existing PennDOT/IED Delivery Center IT team members to support users located at various offices, construction field site offices, county stockpiles, and other remote offices throughout their geographic five-county region within the Commonwealth.
Ability to install and configure PC hardware, peripherals, and software in both a network (primarily) and stand-alone environments.
Ability to use diagnostic software is required.
Ability to read, understand and follow technical manuals, schematics, and documented processes in the English language is required.
Ability to assemble and support a microcomputer system and multifunction printers, as well as install Cat5e and/or Cat6 cable runs and perform cable terminations is required.
Ability to assemble and support a microcomputer system and multifunction printers, as well as install Cat5e and/or Cat6 cable runs and perform cable terminations is required.
Specific knowledge required in LAN/WAN, TCP/IP, Remedy, MS Windows, RDP, and SCCM.
Strong communications, customer service skills, leadership, a high level of attention to detail, and the ability to function effectively in a fast-paced environment are also required.
Valid Driver's License.
Ability and flexibility to travel to areas outside of the designated region to other districts in PA to attend trainings, meetings, or assist other districts when required.
2 years experience installing, configuring and troubleshooting PC hardware/software in an enterprise LAN/WAN environment.
2 years experience installing and supporting laptops/docking stations.
2 years experience installing and supporting multifunction print devices.
2 years experience with Remedy or similar ticketing system.
2 years experience with premise cabling (installing Cat5e/6 cable and terminations).
Possess the following core competencies: continuous attention to detail, high performance in a fast-paced, multitasking environment, disciplined to follow established SOPs, and effective communication skills, both written and spoken, in the English language.
Preferred Skills
Experience with Cisco VPN router installation and support.
Experience with Active Directory.
Experience with Hyena System Management Software.
Experience with Microsoft System Center Configuration Manager.
Experience Creating Process Documentation (strong Writing Skills).
Experience in project management.
Experience leading team deployments.
Experience reading and interpreting architectural and electrical plan sets used for remodeling facilities and/or building new facilities.
About Diversified Systems
Founded in 1990, Diversified Systems is an award-winning Technology Services corporation providing all levels of IT project consulting services nationwide. DSI is headquartered in Columbus, Ohio with regional offices in the American Midwest and East Coast. We offer our consultants a number of flexible and competitive compensation benefit packages.
Diversified Systems is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.
Diversity, Equity and Inclusion
DSI values authenticity and is committed to making sure our employees and partners are valued and respected. At DSI, we believe building a diverse culture is important because we know when people work together, we can achieve better results as a team. DSI realizes that everyone comes from various backgrounds. We celebrate these differences because our employees are our greatest asset as we strive to best meet the needs of those we serve. As part of our ongoing efforts, DSI is focused on advancing equality, diversity, and inclusion by setting high standards to continually evolve our culture. This includes but is not limited to recruiting, community involvement, client delivery, and career development.
DSI is searching for a Workstation Specialist with advanced PC installation, support and troubleshooting experience to work with existing PennDOT IT team members to support users located at various offices, construction field site offices.
Responsibilities
Assisting IT staff by providing Tier 2 support for hardware and software and installation and troubleshooting services throughout the district.
Document and follow technical processes.
Installs computer system hardware, software, and related peripherals in accordance with departmental procedures and technical manuals.
Installs and configures PC hardware and peripherals to meet user requirements.
Installs and troubleshoots Cisco VPN routers.
Connects/disconnects PCs and printers to the network or local device.
Assigns workstation names for PCs being added to the network using Active Directory.
Installs related software (Windows, applications, network drivers) needed for proper functioning of the complete system and all interconnected devices.
Installs and configures CISCO AnyConnect VPN software.
Upgrades or repairs existing PC equipment by replacing or adding memory, hard drives, and I/O cards as required.
Installs and tests images.
Plan, schedule, and track hardware deployments.
Install and troubleshoot Cat5e/6 network cabling, terminations, and patching.
Train end users on use of newly deployed equipment and/or software.
Provides direct support for workstation requests and issues.
Responds to workstation related trouble calls both on-site and remotely.
Provide PC related support to end users via in person, telephone and e-mail.
Process requests for enterprise user accounts.
Troubleshoots individual PC problems resulting from SCCM pushes.
Run SCCM reports and monitor workstations for compliance.
Creates and updates Remedy tickets.
Garage Diagnostics Software.
Ensures mobile devices and adapters are kept current with latest patches, drivers, firmware, and software updates as well as routinely monitoring devices to ensure they are being connected to the LAN and receiving updates.
Masters the troubleshooting procedures and support requirements for the garage diagnostic software and adapters.
Mobile iOS device support.
Configures and issues new iPhones and iPads.
Troubleshoots issues and provides training to users.
Monitors and updates devices in MDM Console.
Ensure complete and accurate equipment inventory.
Unpacks/packs computer equipment.
Receives, checks in, and inventories equipment and reports all inventory transfers.
Records inventory information and updates Remedy Asset Management System.
Runs reports from Remedy Asset Management System.
Coordinate equipment deliveries and pickups with PennDOT staff.
Telecommunications.
Support for telecommunication equipment and services, to include wiring, analog lines, VoIP sets, audio and video conference equipment, smartboards, web conferencing, and unified communications (i.e. Microsoft Teams).
Document technical processes and/or update existing documentation, if needed.
Identify and recommend opportunities for efficiency gains.
Requirements
Advanced PC installation, support and troubleshooting experience to work with existing PennDOT/IED Delivery Center IT team members to support users located at various offices, construction field site offices, county stockpiles, and other remote offices throughout their geographic five-county region within the Commonwealth.
Ability to install and configure PC hardware, peripherals, and software in both a network (primarily) and stand-alone environments.
Ability to use diagnostic software is required.
Ability to read, understand and follow technical manuals, schematics, and documented processes in the English language is required.
Ability to assemble and support a microcomputer system and multifunction printers, as well as install Cat5e and/or Cat6 cable runs and perform cable terminations is required.
Ability to assemble and support a microcomputer system and multifunction printers, as well as install Cat5e and/or Cat6 cable runs and perform cable terminations is required.
Specific knowledge required in LAN/WAN, TCP/IP, Remedy, MS Windows, RDP, and SCCM.
Strong communications, customer service skills, leadership, a high level of attention to detail, and the ability to function effectively in a fast-paced environment are also required.
Valid Driver's License.
Ability and flexibility to travel to areas outside of the designated region to other districts in PA to attend trainings, meetings, or assist other districts when required.
2 years experience installing, configuring and troubleshooting PC hardware/software in an enterprise LAN/WAN environment.
2 years experience installing and supporting laptops/docking stations.
2 years experience installing and supporting multifunction print devices.
2 years experience with Remedy or similar ticketing system.
2 years experience with premise cabling (installing Cat5e/6 cable and terminations).
Possess the following core competencies: continuous attention to detail, high performance in a fast-paced, multitasking environment, disciplined to follow established SOPs, and effective communication skills, both written and spoken, in the English language.
Preferred Skills
Experience with Cisco VPN router installation and support.
Experience with Active Directory.
Experience with Hyena System Management Software.
Experience with Microsoft System Center Configuration Manager.
Experience Creating Process Documentation (strong Writing Skills).
Experience in project management.
Experience leading team deployments.
Experience reading and interpreting architectural and electrical plan sets used for remodeling facilities and/or building new facilities.
About Diversified Systems
Founded in 1990, Diversified Systems is an award-winning Technology Services corporation providing all levels of IT project consulting services nationwide. DSI is headquartered in Columbus, Ohio with regional offices in the American Midwest and East Coast. We offer our consultants a number of flexible and competitive compensation benefit packages.
Diversified Systems is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.
Diversity, Equity and Inclusion
DSI values authenticity and is committed to making sure our employees and partners are valued and respected. At DSI, we believe building a diverse culture is important because we know when people work together, we can achieve better results as a team. DSI realizes that everyone comes from various backgrounds. We celebrate these differences because our employees are our greatest asset as we strive to best meet the needs of those we serve. As part of our ongoing efforts, DSI is focused on advancing equality, diversity, and inclusion by setting high standards to continually evolve our culture. This includes but is not limited to recruiting, community involvement, client delivery, and career development.
