Customer Service Specialist - Onsite

JOB PURPOSE Or JOB DESCRIPTION

Serve as internal support for the organization and collaborate with other departments for problem resolution. Ensure accurate entering of all pertinent information into the system and process orders.

ESSENTIAL DUTIES And RESPONSIBILITIES

• Provide product and freight quotes upon customer request.
• Review and enter purchase orders to ensure all required information is included. If any information is missing, work with internal departments and/or customers to obtain missing information.
• Communicate any issues or delays that may impact shipment dates with the customer.
• Verify all raw materials are on schedule with purchasing.
• Coordinate shipment with the customer based on the scheduling of project(s) for raw material acquisitions, production capacity/status, and delivery requirements.
• Relay information from customers to engineering and production departments regarding order changes and/or clarifications.
• Address customer inquiries such as order status, freight rates, price-list quotes, product information, and discrepancies.
• File freight claims with carriers for damages to product during transit.
• Perform other duties as assigned.
  
  

Supervisory/Management Responsibilities

None

Competencies

• Critical Thinking: Seek information, use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems, and make conclusions.
• Initiative: Identifying what needs to be done and performing those duties fully without being asked or before the situation requires it.
• Customer Service: Able to develop and maintain strong relationships by listening, understanding, and responding to identified needs in a timely manner.
• Attention to Detail : Accomplish tasks and processes completely and with a high level of accuracy.
• Teamwork and Cooperation : The ability to work cooperatively within diverse teams, work groups, and across the organization, to achieve group and organizational goals.
  
  

Minimum Required Qualifications

Education: High School Diploma or Equivalent.

Experience And/or Training

• 1 year of experience in Customer Service.
  
  

Licenses/Certificates

Technology/Equipment:Proficiency working in Microsoft Office Suite.

Preferred Qualifications

Education: Associate Degree in Administration Services.

Experience and/or Training: Experience with Project management in a manufacturing environment.

Licenses/Certificates: None

Technology/Equipment:None

Physical And Mental Demands

Managing Performance : Take responsibility for one’s own or one’s employee’s performance, by setting clear goals and expectations, tracking progress against the goals, ensuring feedback, and addressing performance problems and issues promptly.

Working Environment

Indoor office working environment. Office is temperature-controlled all year round. Minimal hazards identified.

Employer Statement

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. The mental and physical requirements are representative of those that must be met by an individual to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position. This job description represents characteristics the individual may encounter while performing the essential functions of this position.

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