What are the responsibilities and job description for the Support Services Technician 1 - Rochester, NY position at Diversified?
What part will you play?
Do you have an background or interest in the world of audio-visual technology? The Onsite Audio-Visual Service Support Specialist will work at one of our premier healthcare clients, a global industry leader. Located in Rochester NY, this is a fantastic opportunity for you to “own” your role. Working with a small team you will be the AV subject matter expert onsite, assisting the client staff in supporting all AV, with System Checks, Preventative Maintenance, Meeting Support, both in-person and virtual along with occasional event support. Assist marketing team in Webinars. Technology desired is Zooms/Teams QSYS and Crestron/Cisco devices. Maintenance of displays. Experience with a ticketing system would be advantageous. You will be supported by our local Service Team and Field Staff when required. Your input on the current state of the AV, potential technical upgrades and working with our project teams will be vital. You will engage with C-level client executives and work closely with IT Managers. The most important requirement for this role is the ability to create and maintain a client relationship which results in superior client satisfaction. This is a full-time role working for Diversified.
What will you be doing?
Function as AV support technician engaging client technical team.
Exercise successful collaboration with Diversified team members and departments.
Perform supporting assistance for end-user meetings/conferences/events.
Perform routine preventive maintenance of technical systems, ensuring a ready to use state.
Perform resolution of any system/equipment repair faults discovered within systems.
Interface/liaison with others in efforts related to equipment faults and repair needs.
Interface/liaison with manufacturers/vendors to facilitate equipment repair needs (as RMAs).
Develop and manage/maintain an inventory tracking/recording mechanism.
Track/update repair needs, work duties and events within ticketing systems.
Produce summary and detailed reports.
Continue to progress elevated technical skills related to technical systems characteristics.
Create proper reporting materials to help express the value of the role to the client.
Create an atmosphere of pleasure and confidence with the Diversified client experience.
What do we require from you?
A high school diploma (or equivalent) is a minimum requirement for this position.
1- 3 years of experience with audio-visual related systems
Experience trouble shooting video walls, control systems, and DSP
Preferences will be given to those applicants possessing any of the following characteristics:
Client relations related training/certifications
AVIXA CTS related certifications
Biamp related certifications
Crestron related certifications
Networking/IT related certifications
Required/Desired Knowledge, Experience and Skills:
Superior client relationship management is a requirement for this position.
Preference will be given to those applicants possessing any of the following characteristics:
Experience with video conferencing, unified communications, and collaboration platforms.
Experience in a field related to providing face-to-face client technical systems support.
Experience in a field related to providing technical systems support.
Experience with supporting internal and external client relationships.
Salary : $26 - $37
