What are the responsibilities and job description for the JDA Support Specialist & Analyst (3:00pm-11:00pm) position at DiversiTech Corporation?
Job Description
Job Details
Job Title
JDA Support Analyst
Department
Job Code:
Information Technology
Location:
Buford, GA
Reports To
Developer Manager
FLSA Classification
Exempt
EEOC Classification
Professionals
Salary Grade
Supervisory Responsibilities:
Job Summary
The primary responsibility of the JDA Support Analyst is to assist the Distribution Centers with daily shipment reconciliation. This position includes triaging service requests and support tickets, as well reviewing shipment line issues regarding pack stations, rack stoppage, and inventory reconciliation between the primary warehouse management system (JDA) and ERP (JDE). Additionally, the JDA Support Analyst is responsible for reviewing trace logs to identify root causes.
Essential Duties
Qualifications, Skills, Abilities and Educational Requirements
Job Details
Job Title
JDA Support Analyst
Department
Job Code:
Information Technology
Location:
Buford, GA
Reports To
Developer Manager
FLSA Classification
Exempt
EEOC Classification
Professionals
Salary Grade
Supervisory Responsibilities:
Job Summary
The primary responsibility of the JDA Support Analyst is to assist the Distribution Centers with daily shipment reconciliation. This position includes triaging service requests and support tickets, as well reviewing shipment line issues regarding pack stations, rack stoppage, and inventory reconciliation between the primary warehouse management system (JDA) and ERP (JDE). Additionally, the JDA Support Analyst is responsible for reviewing trace logs to identify root causes.
Essential Duties
- Develops, implements and configures JDA WMS solutions utilizing JDA WMS tools and technologies such as Java, PL/SQL, MOCA, C, C , and Javascript.
- Assists clients in achieving strategic business objectives through technology solution implementation.
- Provides technical guidance to address client issues promptly.
- Designs and maintains efficient, reusable, and reliable MOCA code, DDA Screens, and integrations between Host and WMS system.
- Conducts technical analysis and feasibility assessments of customized code for seamless integration into new versions.
- Ensures optimal performance, quality, and responsiveness of applications.
- Identifies bottlenecks and bugs, and devises solutions to address these issues.
- Performs other duties as assigned.
Qualifications, Skills, Abilities and Educational Requirements
- Bachelor’s degree in information science, data management, computer science or related field
- 6 – 8 years of experience with JDA configuration platform (2019 version and above), including MOCA, WMS RDB, DDA, and Integrator
- Possesses a basic understanding of warehouse processes
- Experience with Oracle performance analysis
- Experience with Jasper Report development and analysis
- Working knowledge of C, C
- Exceptional proficiency in utilizing computer software such as Microsoft Office Suite, especially Excel and other data analytical tools
- Experience working in a fast paced and high-volume work environment
- Ability to multi-task and manage priorities in an efficient manner
- Strong analytical and problem-solving skills with the ability to think outside the box while adhering to best practice
- Proactive “self-starter” with a strong attention to detail
- Exceptional communication skills, both verbal and written, enabling effective interaction with employees on all levels, including executive leadership
- Experience implementing WMS
