What are the responsibilities and job description for the Customer Service Representative position at Diversity Nexus?
Job title: Customer Service Specialist
Location: Grants Pass, OR 97526 Pacific Time Zone 100% Remote
Note :Working Hours 8am to 5pm
PRIMARY RESPONSIBILITIES:
- Follow established processes and systems to ensure that Customer Care Standards are met or exceeded for every customer contact.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Develop a strong knowledge of our product portfolio and procedures * Demonstrate 100% follow through in every commitment in an effort to provide one call resolution.
- Effectively communicate additional promotions and services we offer. * Process customer orders in a courteous, efficient, timely manner with minimal errors.
- Properly document customer complaints and concerns immediately and facilitate satisfactory resolution. * Communicate effectively with leaders including the Customer Service Supervisor & Manager. Communications include updating them regularly to guarantee customer expectations are met and any problems or issues are addressed in a timely and professional manner. * Regularly attend and participate in team meetings. * Participate in ongoing training and development to improve the knowledge and skill required to better serve our customers. * Other duties as assigned by Manager. Specific Duties: * Provide quality customer service by answering incoming customer calls and entering orders, responding to customer questions/concerns * Communicating with customers through various channels (Phone, email, chat) * Effectively communicate additional promotions and services we offer. * Engage with clients in a friendly and professional manner while actively listening to their concerns * Offer support and solutions to customers in accordance with the company's customer service policies * Identify customer questions, complaints, concerns, and respectfully and professionally provide sufficient answers and solutions to all customer queries * Redirect customers to appropriate departments and teams when necessary and follow up with callers on complaint/question status, ensure resolution * Collaborate with team members and other company departments to ensure overall customer and product satisfaction Goals: * Quality Assurance – 90% Rating on calls/emails/chat interactions * Transactions Per Hour – 8 Transactions per hour worked (6 for chat) * Accessibility – 85% Availability, minimize unnecessary off line time * Answered Interactions– 99% of Interactions are answered * Attendance – Compliance to the attendance policy * Development & Training – Completion of training and action steps
Title: Customer Service Representative Job description: Answer calls in timely manner. Give excellent Customer Service to our accounts. Process orders from phone calls or emails. Complete tasks as assigned. Work Hours: 8:00am-5:00pm PST Specific Skills needed: Type min of 35 wpm 10 key by touch Able to communicate via email or chat in professional manner Able to multi task.
Best Regards,
Subhash V
Talent Acquisition Specialist
subhash@diversitynexus.net
732-782-5488
4365 Route 1 South Princeton NJ 08540
www.diversitynexus.net
Job Type: Contract
Pay: $15.00 - $16.00 per hour
Expected hours: 25 per week
Shift:
- Day shift
- Morning shift
Work Location: In person
Salary : $15 - $16
