What are the responsibilities and job description for the Customer Support Representative position at ReadyRide Service?
Position Overview
A CCR with ReadyRide fills a critical role in accomplishing our company mission day to day which is "moving people, touching hearts".
Do you want a rewarding job while helping others, with the bonus of being paid to do so.
You will talk to health plan members to guide them through their transportation needs and solutions, and you will schedule rides for ambulatory, stretcher and wheelchair patients to and from their medical appointments. ReadyRide provides a positive and energetic work environment which is ever-changing and challenging.
Compensation
Compensation for our CCRs includes a competitive hourly wage, performance compensation, a company retirement plan company match, paid time-off and sick pay. Compensation pay increase after 90 probation review.
Essential Personal Qualities
1. Caring and compassionate.
2. Excellent customer service.
3. Patient.
4. Punctual.
5. Excellent attendance.
6. Be easy to reach by phone, text or email.
7. Skilled in using technology: computers, software, phones, tablets.
Job Requirement / Details
1. Available for work primarily Monday through Friday, 8:00 am to 5:00pm or 9:00am to 6:00pm.
EXCEPTIONS: Christmas Day, Memorial Day, Independence Day, Labor Day,
Thanksgiving Day, and New Year’s Day. You may be “on-call” certain weekends
as well.
2. Learn a basic knowledge of the NEMT industry.
3. Learn a basic knowledge of privacy laws and adhere to company operational
standards.
4. Ability to multitask with accuracy between computer and telephone.
5. Periodic planning and review meetings with management.
6. Significant amount of time spent using computers and phone systems.
7. Significant amount of time spent sitting at a workstation.
8. Must pass drug test, includes cannabis.'
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Work Remotely
- No
Job Type: Full-time
Pay: $16.30 - $17.33 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- ReadyRide does a background check, drug test and does random drug screenings throughout employment, this includes testing for cannabis. Would you still like to apply understanding these conditions?
- This job entails being assertive over the phone and confident in redirecting callers who may be disorientated or unstable. Are you capable of being kind, yet assertive when needed?
Work Location: In person
Salary : $16 - $17