What are the responsibilities and job description for the Help Desk Analyst position at Diversity Nexus?
Job Description
Job Description
Help Desk Analyst Client : PGW
Location : Philadelphia, PA
Onsite
Minimum Skills and experience :
- Minimum 2 years of experience working in single point of contact help desk.
- Experience using Grouplink's Everything Helpdesk application.
- Strong customer service skills telephone etiquette.
- Good team-oriented interpersonal skills.
- Good organizational skills.
- Good analytical and problem-solving skills.
- Good oral and written communication skills (technical and non-technical).
- Strong understanding of the ACD system and trouble ticket process.
