Demo
Salary Resume Critique Job Openings

Customer Implementation & Onboarding Manager

Divertinc
Brockton, MA Full Time
POSTED ON 1/22/2025
AVAILABLE BEFORE 4/19/2025

Customer Implementation & Onboarding Manager

Divert, Inc. is an impact technology company on a mission to Protect the Value of Food. Founded in 2007, the company creates advanced technologies and sustainable infrastructure to eliminate wasted food, driving social and environmental impact. Divert provides an end-to-end solution that leverages data to prevent waste, facilitates edible food recovery to serve communities in need, and converts wasted food into renewable energy. The company works with over 6,600 customer locations across the U.S. to reduce wasted food and positively impact people and the environment. Its customer base spans across industries and includes five Fortune 100 companies. For more information on Divert, Inc., please visit www.divertinc.com .

Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.

Customer Implementation & Onboarding Manager

Divert has built a culture of innovation, empathy, and problem solving for our customers. Our solutions are designed to fit within our customers’ unique operations. This requires us to be experts in how our customers operate and goal-oriented to help them remove roadblocks to solution adoption.

Onboarding is the point in a customer journey that has the most impact on adoption, retention, loyalty and long term value. As the Implementation & Onboarding Manager, you play a critical role in setting our customers up for success. You will work with Customer Success, Solutions, Operations, Logistics and Supply Chain teams to oversee successful customer launches and solution implementations that achieve customer’s and Divert’s shared goals and objectives

What you’ll do :

  • Travel 50% of the time to meet customers in order to

understand each customers’ unique context and goals

  • d esign & implement a detailed onboarding roadmap using that context
  • communicate Divert’s mission & vision effectively to customers, and
  • Manage internal, cross functional aspects of each new customer launch
  • Own the onboarding process for new customers, including creating materials to guide customers through the process
  • Support new customer implementations through the first 12 weeks
  • Partner with CSMs to troubleshoot adoption issues at current customers
  • Find solutions for optimizing the customer onboarding process and collaborate with teams to implement them
  • Provide excellent, proactive, customer service
  • Stay current on Divert’s products & services

    • What we’re looking for :

  • 3 years experience in Sales / Customer Success / Account Management / Onboarding / Customer Education or other related business function
  • Strong communication skills and the ability to follow customer narratives to understand their point of view and find workable solutions to their issues
  • Skilled at relationship building, with a passion for connecting with customers and driving value
  • Ability to de-escalate customer support requests and maintain a positive, goal-driven customer relationship
  • Strong project management skills, including the ability to multi-task and manage multiple complex projects in cross-functional environments

    • What's In It For You?

  • Compensation Range : $85,000 - $100,000 annually
  • Health, Vision and Dental Benefits (effective the first of the month following your date of hire)
  • Life Insurance
  • 401K with Safe Harbor company match
  • Paid Time Off
  • Opportunities for Advancement with a Rapidly Growing, Mission-Driven Organization

    • Divert Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

    J-18808-Ljbffr

    Salary : $85,000 - $100,000

    If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a Customer Implementation & Onboarding Manager?

    Sign up to receive alerts about other jobs on the Customer Implementation & Onboarding Manager career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $71,707 - $95,010
    Income Estimation: 
    $91,832 - $124,033
    Income Estimation: 
    $50,931 - $65,180
    Income Estimation: 
    $116,701 - $167,565
    Income Estimation: 
    $116,701 - $167,565
    Income Estimation: 
    $167,342 - $223,677
    Income Estimation: 
    $57,850 - $72,570
    Income Estimation: 
    $71,707 - $95,010
    Employees: Get a Salary Increase
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Job openings at Divertinc

    Power BI Developer
    Divertinc
    Hired Organization Address Brockton, MA Full Time
    Divert, Inc. is an impact technology company on a mission to Protect the Value of Food. Founded in 2007, the company cre...
    Vice President, Human Resources
    Divertinc
    Hired Organization Address Boston, MA Full Time
    Divert, Inc. is an impact technology company on a mission to Protect the Value of Food. Founded in 2007, the company cre...
    Vice President, Human Resources
    Divertinc
    Hired Organization Address Cincinnati, OH Full Time
    Divert, Inc. is an impact technology company on a mission to Protect the Value of Food. Founded in 2007, the company cre...
    View More Jobs at Divertinc

    Not the job you're looking for? Here are some other Customer Implementation & Onboarding Manager jobs in the Brockton, MA area that may be a better fit.

    Client Onboarding & Support Manager

    FINTRX, Rockland, MA

    Implementation Project Manager

    Accommodations Plus International, Sydney, FL

    View More Jobs

    AI Assistant is available now!

    Feel free to start your new journey!