What are the responsibilities and job description for the Server, Fine Dining position at Dividend Restaurant Group?
About the Organization
OVERVIEW
ABOUT DIVIDEND RESTAURANT GROUP
Dividend Restaurant Group (DRG) was built on the core belief that the foundation of a company is defined by the character of the team, the versatility of its systems and the discipline of its actions. DRG is a guest first and team focused organization that has a successful track record of revitalizing iconic brands and driving value for all stakeholders.
Housed in Denver, DRG brings together some of the country's best-known brands, leveraging an industry-leading platform with a clear vision for continued growth. Our driving mantra- we pay 'dividends' to every stakeholder of our business; our guests, our team members, our vendors and our financial partners, all in different but meaningful ways.
Description
Servers play an essential role in delivering the superior guest service that is central to the mission of Eddie Merlot's. Based on extensive knowledge of menu and beverage options, Servers answer guest questions, take orders and process / communicate orders to kitchen and bar. Servers are responsible for presenting food and beverages in accordance with established procedure, presenting guest checks, and processing payment. In addition, Servers maintain their station in a clean and orderly manner and partner with Bartenders, Bussers, Runners, and other team members to ensure that each and every guest receives outstanding service and hospitality.
Responsibilities
- Complete and pass required training modules - both initial and ongoing.
- Know your work schedule for the week, arrive at work on time, and meet standards for uniform and professional appearance.
- Know and understand menu and beverage options. Follow established guidelines for sequence and methodology of service and providing outstanding hospitality.
- Communicate with Manager and Hosts to understand reservations, guest flow, large parties, or special event needs.
- Check assigned station and reservations, make sure tables are configured appropriately and set in accordance with guidelines, and perform other opening duties to prepare for guest arrival.
- Greet guests within specified timeframe of being seated. Ensure that guests are comfortable. Present menus and begin to "read" the table and establish rapport.
- Take beverage orders, garnish and pick up drinks, and deliver beverages in accordance with procedure.
- Give a menu tour, guide guest though the ordering process, and offer the meat tray presentation. Answer menu questions and follow menu merchandising procedures by listening, explaining specials, suggesting items, and up-selling.
- Follow standard procedures for accurately taking and inputting orders in accordance with standard procedures for timing of courses.
- Pick up orders, completing plate presentation if needed.
- Serve orders, ensuring accuracy and addressing any concerns or requests. Check back with guests within the designated time frame to ensure satisfaction.
- Perform pre-bussing and table maintenance duties throughout the meal. Offer desserts and additional beverages as needed.
- Audit and present check; accurately complete payment and tip-reporting.
- As they leave, thank Guests for dining with us and invite them to return.
- Bus, set, and re-set tables as needed. Perform side duties, closing duties, and other related duties as assigned by Manager(s).
- Assist with Prime Society service and encourage membership.
- Follow Eddie Merlot's policies, procedures, standards, and performance expectations, as well as applicable laws and regulations related to liquor, food handling, sanitation, and safety at all times.
- Communicate information regarding guest requests or complaints and ideas for improvement to Managers.
- May be scheduled to work meetings, banquets, and special events.
- Maintain a good team-work environment by willingly assisting other team members with their station duties and sidework when there is a need and / or when available.
Position Requirements
Qualifications and Requirements
Working Conditions / Physical Demands
Salary Range
Position
Server - EM
Division
Eddie Merlot's
Exempt / Non-Exempt
Non-Exempt
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
This position is currently accepting applications.
