What are the responsibilities and job description for the Technical Services - Office (DocuCare) Level 1 position at divihn.com?
Description : Pay Rate to Worker :
ESSENTIAL FUNCTIONS : - Possesses skills and competencies to deliver basic contracted customer requirements (includes : copying, faxing, printing and scanning functions) - Tasks and activities are defined and routine - Point of contact for equipment support and service - Perform basic equipment problem diagnosis - Clean and maintain office equipment as needed - Replace operator accessible parts and consumables - Maintain appropriate supply inventory - Maintain agreed upon level of uptime for copier fleet - Collect and submit meter reads- Track and coordinate the Move / Add / Change (MAC) of office equipment / assets - Point of contact for equipment removal / delivery - Point of contact to receive and electronically log customer jobs - Apply asset tags to office equipment and update database - Process and distribute incoming and outgoing faxes, log for billing purposes - Ability to lift up to 50 pounds SKILLS : - Ability to demonstrate Computer Skills Basic knowledge of PC (keyboard functions, mouse, etc.) - Ability to demonstrate basic knowledge of MS Word and / or Excel or equivalent Open saved workbooks Data entry Basic data and column / row formatting Print and save workbooks - Able to demonstrate ability to send and receive email ; Find, open and save documents and files Perform data entry Use internet explorer for web browsing Send documents to preconfigured printer - Able to demonstrate use of Basic Math skills (division, multiplication, percentages) - Able to demonstrate business maturity and professionalism EXPERIENCE : Experience in a Customer Service environment (minimum 1 year) EDUCATION : Minimum High School diploma or equivalent EDUCATION VERIFICATION : Yes
Describe the physical requirements, (i.e. lifting, walking between 5 buildings, moving equipment)
Additional Details
- Please Re-Enter Maximum Bill Rate to Xerox - Must match maximum bill rate from Acctg. section above : 30.36
- Client / Customer Contract Number (Please enter "N / A" if this role does not support a specific client) : 7093340001
- Describe the physical requirements, (i.e. lifting, walking between 5 buildings, moving equipment) : Walking between buildings. Transporting boxes of toner, drums, and other printer supplies. Moving printers / copiers between buildings. Driving to secondary customer sites within 120 miles.
- How will the worker be expected to work? : On-Site
- Is the client culture casual or professional? : Professional
- Please list the most important REQUIRED skills / experience and any prior recruiting challenges : Microsoft Excel (very important) Self starter Willing to learn and be coached Customer facing / customer friendly
- What are the dress code requirements? : Business Casual
- What are the schedule requirements and overtime expectations? : Monday to Friday 8 : 00am to 5 : 00pm
- Client name (please enter N / A if this worker is to be used internally only) : Moog
- Interview Required : Yes
- Drug Screen Required : Standard (per HHS Mandatory Guidelines)
- Background Check Package - Truescreen (XRT) : Xerox Standard MVR Check Report
- Additional Background Check Components : (No Value)
- Please specify the amount of driving required for the position : Less than 25%
- If you answered more than 0%, please confirm the vehicle the worker will be using : : Personal
- Type of assignment : full time
- Candidate Video Interview Link : (No Value)
