What are the responsibilities and job description for the Help Desk Level 1 - B position at DivIHN Integration Inc?
For further inquiries regarding the following opportunity, please contact our Talent Specialist
Infant at 224 507 1261
Title : Help Desk Level 1 - B
Location : St. Paul, MN
Duration : 2 Months
Description :
Exempt / Non Exempt : Non Exempt
Skills :
Requires sufficient knowledge of IT operations, responsibilities, workflow processes, and procedures to resolve most inquires independently.
Good analytical and communication skills, sound judgment, and the ability to work effectively with client and other Systems Division staffs.
Excellent customer service, interpersonal, organizational and communication skills; Ability to work in a fast paced changing environment; Understanding of Windows based applications; familiarity with relevant operating systems, the Lotus and Microsoft Suite of products, the Internet and networking; ability to recognize priority issues and escalate accordingly; ability to translate technical terms into non-technical language; understanding of computer terms and acronyms; ability to learn new processes and procedures.
Duties :
Primary function is to answer calls arriving at the Support Center and to accurately identify, prioritize and log the service requests within the established standards.
Diagnose problems by asking accurate, concise questions in a professional and timely manner.
Accurately prioritize, categorize and log calls, reset network passwords, resolve print queue problems, manage crisis escalation and transfer calls to other support group as appropriate, assist in projects as needed.
Education :
Associate degree in Computer Science or a related discipline, and at least one, typically three years experience in IT or an equivalent combination of education and work experience.
Years Experience : 4-6
About us :
DivIHN , the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.
DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.
