What are the responsibilities and job description for the Sr. ServiceNow Business Analyst (ITSM and Change Management) position at DivIHN Integration Inc?
DivIHN (pronounced “divine”) is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.
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For further inquiries regarding the following opportunity, please contact our Talent Specialist :
Vinod |
224-507-1294
Title : Sr. ServiceNow Business Analyst (ITSM and Change Management)
Location : Remote
Duration : 6 Months
Candidates without visa restrictions please apply
References are required to be checked prior to client submission, please do not apply if you are unwilling for that
Summary :
We are seeking a detail-oriented and proactive Business Analyst to lead the analysis, design, and documentation of ITSM-related workflows, including onboarding, offboarding, and IT service requests. The ideal candidate will collaborate with Tier I, II, and III support teams to define business requirements, optimize workflows, and ensure alignment with organizational objectives. This role requires expertise in ITIL and ServiceNow and involves coordinating training, facilitating process improvements, and supporting documentation efforts.
Key Responsibilities :
Training and Coordination :
- Coordinate and lead ITSM and ITIL training sessions for Tier I, II, and III support teams.
- Plan, schedule, and facilitate generic ServiceNow training sessions.
Process Design and Documentation :
Stakeholder Engagement and Collaboration :
ServiceNow and ITSM Support :
Documentation and Knowledge Sharing :
Business requirements documents (BRD).
Qualifications :
About us :
DivIHN , the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.
DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.
