What are the responsibilities and job description for the Onsite Venue Event Manager position at Divine Events, LLC?
Divine Events is seeking an Onsite Venue Event Manager for YWCA’s Phyllis Wheatley Heritage Center (PWHC) with event management and coordination experience. The ideal candidate must possess a passion for excellent customer service and hospitality.
Description
This position is initially part time with the opportunity for full time.
Responsibilities:
- Manage onsite meetings, seminars, wedding receptions, holiday parties, and other events
- Effectively showcase and market the venue to prospective clients to drive sales
- Build and maintain strong relationships with clients to maximize sales opportunities
- Engage with hosts during events to ensure their satisfaction and potentially upsell additional services
- Respond promptly to emails and phone calls to secure bookings and meet sales targets
- Collaborate with team members and contribute to a positive work environment to achieve sales objectives
- Participate in meetings and communicate facility requirements through work orders to support successful events
- Assist with any additional tasks as needed to drive sales and enhance the customer experience
- Maintain cleanliness and organization in the Venue Office to present a professional image to clients
- Manage incoming and outgoing orders and documentation efficiently to streamline venue processes
- Support marketing events like wedding shows, trade shows, and charity events to increase brand awareness and attract new clients
Required Skills:
- Previous venue management experience is essential, with a proven track record of meeting or exceeding customer satisfaction goals
- Exceptional customer service skills with a focus on driving revenue through client interactions
- Strong verbal and written communication abilities to effectively promote the venue and book repeat business
- Proficiency in Microsoft Office, Excel, and Google Workspace to manage client relationships
- Effective problem-solving skills to overcome objections and promote successful execution of events
- Excellent organizational and time management abilities to prioritize salestasks and meeting deadlines
- Detail-oriented with the ability to multitask in a fast-paced salesenvironment
- Ability to work collaboratively within a team environment to achieve sales targets
- Promote a positive and safe workplace culture to enhance team morale and productivity
- Adhere to company policies and procedures to ensure compliance and ethical business practices
Preferred Qualifications:
- Reliable transportation to attend client meetings and events
- High School diploma or equivalent
- Passion and enthusiasm for the industry to drive sales and exceed goals
- Prior experience in venue management, particularly in the event or hospitality industry
- Strong people management, communication, and listening skills to build rapport with clients
- Demonstrated time management and organizational abilities to maximize sales opportunities
- Intrinsic motivation, attention to detail, and a desire to mentor others to foster a successful venue team
- Flexibility to work varied schedules, including weekends and holidays to accommodate client events and maximize sales potential.
Salary
$20 - $25 per hour
Salary : $20 - $25