What are the responsibilities and job description for the Customer Service Associate position at DJCHFHR?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional service to our customers, ensuring their needs are met efficiently and effectively. The ideal candidate will have strong communication skills, a friendly demeanor, and the ability to handle various customer inquiries in a retail environment.
Duties
- Provide outstanding customer service by greeting customers warmly and assisting them with their inquiries.
- Handle cash transactions accurately, ensuring proper cash handling procedures are followed.
- Assist in stocking shelves and maintaining inventory levels to ensure product availability.
- Utilize retail math skills to process transactions and manage sales effectively.
- Address customer complaints or concerns with professionalism and empathy, striving for resolution.
- Maintain knowledge of products and services to provide informed recommendations to customers.
- Operate the Point of Sale (POS) system efficiently for transactions.
- Support sales initiatives by promoting current promotions and upselling products when appropriate.
- Exhibit excellent phone etiquette when responding to customer calls or inquiries.
Experience
- Previous experience in customer service or retail sales is preferred.
- Familiarity with grocery store operations is a plus.
- Bilingual candidates are encouraged to apply as this will enhance communication with a diverse customer base.
- Proficiency in cash handling and experience with POS systems will be advantageous.
- Strong interpersonal skills and the ability to work collaboratively within a team environment.
Join us in delivering exceptional service while being part of a dynamic team that values customer satisfaction!
Job Types: Full-time, Part-time
Pay: $15.22 - $16.06 per hour
Expected hours: No less than 30 per week
Benefits:
- Employee discount
- Flexible schedule
Shift:
- Day shift
- Morning shift
Ability to Commute:
- Dubuque, IA 52003 (Required)
Ability to Relocate:
- Dubuque, IA 52003: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $16