What are the responsibilities and job description for the Accounting Customer Service Associate position at West Music Company?
All missions are successful when a group of individuals strive towards that greater purpose. The Accounting Customer Service Associate provides administrative and clerical support for West Music allowing us to meet our mission of “Play now. Play for life.” Key duties of this position include ensuring payments are completed and processed, invoices are verified and reconciled according to established policies and procedures in an efficient, timely and accurate manner.
The Accounting CSA will play an active role in continually developing and improving internal processes within the department as well as taking ownership of their role. They will be detail oriented, have the ability to prioritize their workload, have accountability, and can work well in a small team environment.
What You’ll Do
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle, or feel objects, tools or controls, and reach with hands and arms. The employee is occasionally required to stand and walk. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.
What We Offer
The Accounting CSA will play an active role in continually developing and improving internal processes within the department as well as taking ownership of their role. They will be detail oriented, have the ability to prioritize their workload, have accountability, and can work well in a small team environment.
What You’ll Do
- Provide accounting, administrative, and clerical support to the accounting department
- Daily data entry and reconciling of invoices and vouchers, including verifying department information, and maintaining department files.
- Assist in taking customer in bound and outbound calls.
- Review all invoices for appropriate documentation and approval prior to payment
- Reconcile vendor accounts to statements, including researching and correcting discrepancies, and resolving past due notices
- Maintain files and documentation thoroughly and accurately in accordance with company policy and accepted accounting practices
- Respond to incoming calls and e mail inquiries, researches answers and information, and responds timely
- Will back up other Accounts Payable and Accounts Receivable functions as required including responding to calls for the Accounts Receivable team.
- Perform other job duties as assigned by supervisor.
- One year experience with any of the following:
- General office clerical work
- Must have prior customer service experience (either in person or telephone service)
- High level of interpersonal skills including poise, tact and diplomacy to resolve potentially sensitive and confidential customer issues.
- Service Focus – demonstrates a personal commitment to delivering high quality, professional, responsive service to customers and co-workers
- Communication – shares and receives information using clear oral, written, and interpersonal skills. Demonstrates active listening with co-workers and customers to achieve results.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle, or feel objects, tools or controls, and reach with hands and arms. The employee is occasionally required to stand and walk. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.
What We Offer
- Hybrid/Remote work is possible for specific roles
- Full benefits package available the first of the month following the date of hire including:
- Medical, dental, vision insurance
- 401k with match
- Student Debt Repayment
- PTO/Paid holidays
