125907-Key Account Specialist(Bilingual in Mandarin, EE/ME background preferred)

Job Location: 17301 Edwards Rd, Cerritos, CA 90703

FLSA Classification: Exempt

Position Status: Full Time, onsite

Job summary

This position is primarily responsible for supporting and managing cooperative partners by providing technical training and on-site repair support. Up to 50% travel required.

Essential Functions

All essential duties are able to perform with or without reasonable accommodation to all individuals with or without disability.

• Provide technical assistance for agriculture products through emails, phone calls and other possible means provided by the company
• Provide professional repair training for Agriculture dealers
• Be familiar with DJI after-sales policies and thoroughly inform the dealers about the policy
• Execute on-site support for dealer repair, make sure dealers provide good service to end users
• Customer visit (up to 50% travel)
• Perform other job-related duties as assigned

Qualifications

Education

Bachelor degree in engineering or agriculture science; or one to two years related experience (sales, business development or farming related experience preferred) and/or training; or equivalent combination of education and experience.

Experience

• Agriculture related experience preferred

Knowledge

• Office knowledge required;

Skills

• Repair and troubleshooting skills
• Strong learning ability
• Bilingual in English and Chinese is a must
• Willing to attend meeting at night time due to the time difference

Other characteristics

• Team player
• Has a “can-do” attitude
• Excellent communication skills
• Strong Interest in Agriculture filed

Supervisory responsibility

This position has no supervisory responsibility.

Physical demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is constantly required to sit and use fingers to manually input data and write as well as talk and hear to communicate with other customers and other employees.

Specific vision abilities required by this job include near acuity, color vision, field of vision and ability to adjust focus. The employee will be expected to sit in front of a computer to look at the computer screen.

The position has sedentary lifting requirements. The job required lifting up to 120 pounds occasionally for no more than 2 feet.

Equipment and tools

The equipment and tools used for this job including computer, printer, photo copier, phones, scanners, file cabinets and other office supplies.

Environmental Conditions

The job operates in a warehouse office environment

Expected working days and hours

This is a full-time position. Typical days and hours of work are Monday through Friday, from 9:00 am to 9:00pm. Evening and weekend work maybe required as duties demand.

Travel

50%-80% travel required.

Work authorization/Security clearance

Must be eligible to work in the United States.

Disclaimer

This job description reflects management’s assignment of essential functions; and nothing in this herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EEO statement

DJI Service LLC is an Equal Employment Opportunity (EEO) employer, which provides Equal Employment Opportunities (EEO) to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, the Company complies with State of California and local laws governing nondiscrimination in employment in every location in which the Company has facilities.