What are the responsibilities and job description for the Customer Service Representative position at DJs Home Service?
DJ Home Service provides an exceptional customer experience for everyone we interact with. We are focused on carrying our tradition of serving our neighbors and community at the highest level.
Customer Service Representatives at DJs Home Service are the first point of contact for our customers. The purpose of this role is to serve with care and a desire to assist those in need. This role is responsible to guide customers through problems with empathy and help connect them to a team of exceptional technicians to solve issues. The Customer Service team is driven to succeed and make a positive impact on our business.
Duties and responsibilities
The primary tasks of a customer service representative are as follows:
- Answer incoming phone calls and online inquiries for the business
- Maintain a “Call Board” to ensure a full day’s work for the service team
- Contribute to the common good of the business. We don’t say things like “That’s not my job” We are many members of a team that works as one.
- Call our existing customers to remind them of upcoming service visits and specials throughout the year
- Technical work performed and customer interactions will result in online positive reviews. Actively ask customers to complete online reviews and provide feedback online.
- Provide follow up on all estimates for both the comfort consultants and the service.
- Ability to work with senior management to drive the business by maximizing our marketing dollars and booking the calls and inquiries
- Work with a team to drive to the common goals of the business
- Use a computer and appropriately input customer information
- Misc duties as assigned by manager, including but not limited to - packet assembly for service techs, thank you cards for customers, following up on service calls to ask how the experience was and others as assigned.
- During peak seasons the business may require flexibility with hours and may include up to 6 weekend shifts
- Perform on-call and answer the phones from home
Qualifications
Qualifications include:
- High School Diploma or Equivalent
- Ability to clearly input information into a software system
- Speak English
- Must be able to express empathy
- Be able to express themselves in a constructive manner
- Positive outlook
- Ability to calm people down when they are frustrated
- Service Titan skills a plus
How We Work
We are a team and we act as such. We have a common goal and we all contribute to our team goal.
Job Type: Full-time
Pay: $16.58 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Location: In person
Salary : $17 - $20