What are the responsibilities and job description for the Help Desk Analyst 4 position at DKMRBH Inc?
Job description
The Help Desk Analyst 4 is responsible for assisting and providing technical support for LiveScan agencies statewide to answer questions from agencies and IT suppliers about the LiveScan onboarding process to answer and track incoming calls and email requests for technology assistance related to purchasing new equipment and upgrading existing equipment to answer questions related to establishing network connectivity from agency LiveScans to LiveScan cloud hosts to create / maintain computer software / hardware inventories; to prepare and coordinate the completion of agency MOUs to generate help desk tickets and forward service requests to IT suppliers to monitor open tickets and provide status updates to users. Performs other duties as assigned. The person selected for this position will work fulltime onsite at Virginia State Police Headquarters 7700 Midlothian Tpke North Chesterfield VA 23235. Working hours are Monday through Friday 8 : 30am to 5 : 00pm excluding state holidays.
Knowledge Skills and Abilities
Advanced computer skills are required particularly related personal computers PC peripherals and network Help Desk support services that align with the responsibilities summarized in the Job Description. In addition strong candidates will have expertise related to troubleshooting computer software / hardware problems; advanced customer relations skills; good verbal and written communication skills; ability to control and manage several projects simultaneously; working knowledge of MS Word MS Excel and MS outlook; and strong analytical and decisionmaking skills.
Skill
Required / Desired
Amount
of Experience
Advanced computer skills are required particularly related personal computers PC peripherals and network Help Desk support services
Required
Years
expertise related to troubleshooting computer software / hardware problems
Required
Years
advanced customer relations skills
Required
Years
good verbal and written communication skills
Required
Years
ability to control and manage several projects simultaneously
Required
Years
working knowledge of MS Word MS Excel and MS outlook
Required
Years
strong analytical and decisionmaking skills
Required
Years
