What are the responsibilities and job description for the VSP - Help Desk Analyst 4 position at RICEFW Technologies Inc?
Help Desk Analyst 4 for Grants & Legislative Analysis Section
Please Submit your Best two candidates
Candidates must be able to work on site.
Local Candidates Strongly Preferred.
The incumbent is responsible for assisting and providing customer support by telephone email and other means as part of a larger effort by the Virginia State Police (VSP) to improve communications with the public and customer services. In addition will :
- Become familiar with VSP services.
- Answer questions from the public business government agencies and others.
- Identify the root cause of problems and implement solutions by gathering and analyzing available information.
- Track incoming calls and email requests for assistance.
- Perform other duties as assigned.
The person selected for this position will work fulltime onsite at Virginia State Police Headquarters 7700 Midlothian Tpke
North Chesterfield VA 23235. Working hours are Monday through Friday 8 : NAam to 5 : 00pm excluding state holidays.
Knowledge Skills and Abilities
Advanced computer skills are required that aligns with the Job Description.Ability to multitask and to determine root cause of problems and implement solutions and resolve issues by gathering and analyzing data reasoning logically and drawing valid conclusions. In addition customer relations skills; good verbal and written communication skills; and proficiency with Microsoft products (Word Excel PowerPoint Visio Outlook).
Required / Desired Skills
Skill
Required / Desired
Amount of Experience
Consultant
Experience
Consultant
Last Used
Advanced computer skills are required that aligns with the Job Description
Required
Ability to multitask and to determine root cause of problems and implement solutions
Required
Ability to resolve issues by gathering and analyzing data reasoning logically and drawing valid conclusions
Required
customer relations skills
Required
good verbal and written communication skills
Required
proficiency with Microsoft products (Word Excel PowerPoint Visio Outlook)
Required
Questions
Question
Consultant
Answer
Question1
Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment
Question2
Please list candidates email address.
Question3
If selected the role requires the candidate to work on site 5 days per week. Does your candidate agree to this arrangement
Question4
If Selected this role requires the candidate to interview in person. Does your candidate agree to this arrangement
Question5
In what City and State is your Candidate located
Key Skills
user account,Active Directory,Customer Service,Information Technology,desk support,End user,Project Management,Phone Calls,service levels agreement,Desk Staff,Ltil,Procedures,Setup,hardware,Technical Support
Employment Type : Full Time
Vacancy : 1
