What are the responsibilities and job description for the Help Desk Analyst 4 position at DKMRBH Inc?
The incumbent is responsible for assisting and providing customer support by telephone email and other means as part of a larger effort by the Virginia State Police (VSP) to improve communications with the public and customer services. In addition will :
- Become familiar with VSP services.
- Answer questions from the public business government agencies and others.
- Identify the root cause of problems and implement solutions by gathering and analyzing available information.
- Track incoming calls and email requests for assistance.
- Perform other duties as assigned.
The person selected for this position will work fulltime onsite at Virginia State Police Headquarters 7700 Midlothian Tpke North Chesterfield VA 23235. Working hours are Monday through Friday 8 : 30am to 5 : 00pm excluding state holidays.
Knowledge Skills and Abilities
Advanced computer skills are required that aligns with the Job Description.Ability to multitask and to determine root cause of problems and implement solutions and resolve issues by gathering and analyzing data reasoning logically and drawing valid conclusions. In addition customer relations skills; good verbal and written communication skills; and proficiency with Microsoft products (Word Excel PowerPoint Visio Outlook).
Skill
Required / Desired
Amount
of Experience
Advanced computer skills are required that aligns with the Job Description
Required
Years
Ability to multitask and to determine root cause of problems and implement solutions
Required
Years
Ability to resolve issues by gathering and analyzing data reasoning logically and drawing valid conclusions
Required
Years
customer relations skills
Required
Years
good verbal and written communication skills
Required
Years
proficiency with Microsoft products (Word Excel PowerPoint Visio Outlook)
Required
Years
Key Skills
user account,Active Directory,Customer Service,Information Technology,desk support,End user,Project Management,Phone Calls,service levels agreement,Desk Staff,Ltil,Procedures,Setup,hardware,Technical Support
Employment Type : Full Time
Vacancy : 1
