What are the responsibilities and job description for the Customer Service Representative position at DL Manufacturing?
DL Manufacturing is the industry leader in inventing, designing and building unique, patented loading dock products for Fortune 500 Companies that upgrade safety and productivity. We use gifted people from Customer Service, Engineering, Production, Sales, basically every Department in the organization to help lead the way in meeting these goals. If you are looking for more than just a job, if you are looking to be part of a talented and committed team and make a difference at work, this is the place to be.
DL Manufacturing offers health insurance with an 80% employer contribution as well as an employer contribution to employees' Health Savings Account (HSA) if enrolled in an eligible plan and have an HSA. The company also offers dental & vision insurance and a 401k with a company match. The company provides Group Term Life Insurance, Supplemental Short Disability and Long Term Disability for its full time employees.
We are seeking a self-motivated & personable professional to join the Customer Service Team.
This person will be involved with the following tasks:
- Answer multi-line phone system, respond to customer inquiries, route calls efficiently
- Process orders for merchandise
- Prepare and distribute sales quotations to customers and/or outside sales team
- Compile sales invoices and shipping documents such as export papers, commercial invoices
- Receive and follow up with customer inquiries.
- Maintain customer name and address database.
- Provide timely and accurate information to incoming customer order status and product knowledge requests.
- Partner with Sales Representatives to meet and exceed customer’s service expectations.
- Deliver timely feedback to the company regarding service failure or customer concerns.
- Handle product literature requests from customers.
- Enter sales orders in a timely manner to facilitate production workflow
Skills Required:
- This position requires a great deal of professionalism and discretion
- Phone – personable, professional, ability to multitask
- Strong Computer Skills– Including Microsoft Office and Office Operating System
- Highly Organized & Detail-oriented
- Excellent Verbal & Written Communication Skills
- Ability to work independently
- Team player in an office environment
Pay rates at DL Manufacturing are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the company's strategic priorities; internal peer equity; applicable federal, state, local laws, and external market analyses.
EOE
Job Type: Full-time
Pay: $19.00 - $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $19 - $21