What are the responsibilities and job description for the Customer Service Representative position at DLL?
Customer Service Representative
The Customer Service Representative I is the primary contact for our customers. They respond to a multitude of customer phone calls, emails, and chats in a contact center environment
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Day to Day
- Efficiently address customer and vendor needs through answering inbound customer calls, emails and chats in a call center environment.
- Respond to customer request providing confirmation / information within the required timeframe.
- Request lease payoff quotes and provide conditional sales buyout quotes.
- Process payment requests and answer payment inquiries.
- Provide / generate documents such as invoice copies, contract copies, amortization schedules, Bill of sale etc.
- Answer general inquiries regarding tax, insurance, end of lease etc.
- Assist customers with technical related issues. Examples include password reset, log in issues, general portal navigation inquiries etc.
- Update general customer account information. For example, billing address, contact information, payment information etc.
- Additional tasks as assigned by Team Lead
Measures
All members enjoy
Check this to an overview of all benefits in your region.
Essentials
We Offer :
DLL’s wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives.
Our four wellbeing categories are as follows :
There are things that matter to our members and the wellbeing of our members matters to DLL!
