Energy Customer Service Representative

Key Cooperative is a member-owned, rural Iowa cooperative serving agriculture producers. With locations in 13 communities and 6 counties. Key Cooperative provides Agronomy, Energy, Feed and Grain with a small-town, yet professional feel. Our employees take pride in our identity, and they're committed to the success of our owners by delivering innovation, leadership, and performance. If you're looking for a place where you can grow and be proud of what you do each day - you can find this kind of career at Key Cooperative. 

 We are hiring an Energy Customer Service Representative for our location in Roland, Iowa (15 miles northeast of Ames).  In this role, you will work in a fast paced environment while receiving inbound deliveries, managing walk-in and call-in business traffic.

 We offer competitive compensation along with a full benefits package including development opportunities, health, vision, and dental insurance along with two retirement plans - 401(k) and pension. We also offer an amazing family work environment where we all share a passion for agriculture and our member-owners and customers. 

 This role is for you if you have:

•  High school diploma or GED.
• ·         Valid driver’s license.
• ·         Ability to work longer hours during peak seasons, including evening and weekends.
• ·         An outstanding work ethic with ability to pay attention to the details.
• ·         Ability to always project a positive attitude to customers and employees while exhibiting good customer relations skills.

What you will be doing: 

• ·         Provide the Energy Department with customer service by handling customer inquiries and taking orders.
• ·         Working with software used company wide.
• ·         Understand customers, their needs and buying habits; inform customers of programs and product promotions.
• ·         Assist with producer grain accounting, settlements, and customer orders at the specified location.
• ·         Properly weigh and grade grain deliveries.
• ·         Efficiently receiving inbound deliveries, managing walk-in and call-in business traffic.
• ·         Promptly answers all phone calls, voicemails and electronic communications.
• ·         Aid in assigned accounting functions of the Petroleum Department.
• ·         Assist Agronomy, Energy, Feed and Grain departments with customer account information, billing and inventory accounting.
• ·         Become proficient in the use of use of company-wide software utilized by each department.
• ·         Effectively coordinate with other locations and employees to deliver a superior customer service experience.
• ·         Additional responsibilities and duties as directed by the supervisor.