What are the responsibilities and job description for the Entry Level Customer Engagement Representative position at DLT Evolutions?
Are you a friendly, supportive individual who thrives on helping others and collaborating with diverse teams? We want you to join our team as an Entry Level Customer Engagement Representative at DLT Evolutions, where you'll provide exceptional customer support and create meaningful engagement with our customers. If you love creating positive customer experiences and enjoy working hands-on in a client-facing role, we have the perfect opportunity for you!
As an Entry Level Customer Engagement Representative, you'll be at the heart of customer interaction, ensuring a reliable, consistent, and supportive experience for each and every customer. You will play an instrumental role in shaping the way customers view custom service, all while helping our company grow through client satisfaction and retention. Your collaborative spirit and passion for customer service will help us enhance our reputation for excellence.
Primary Responsibilities of Entry Level Customer Engagement Representatives:
- Provide a pleasant, professional, and educational experience for Frontier customers, ensuring all needs are met with a supportive approach.
- Actively engage with both existing and prospective customers, offering helpful guidance and resolving inquiries promptly and effectively.
- Foster strong relationships by providing exceptional customer support, ensuring satisfaction with every interaction.
- Collaborate with cross-functional teams to implement outreach initiatives aimed at increasing customer satisfaction, loyalty, and retention.
- Offer expert advice and solutions to customers, tailoring responses based on individual needs and ensuring a positive, engaging experience.
- Stay up-to-date with product offerings, services, and promotions to provide comprehensive support and creative solutions.
- Consistently meet and exceed customer support goals and contribute to the overall success of the team.
Entry Level Customer Engagement Representative:
- A friendly and approachable personality with a resilient attitude for delivering excellent customer service and support.
- Strong communication skills, with the ability to engage supportively and empathetically with customers.
- A collaborative mindset and the ability to work well with diverse clients and groups of people across departments.
- 1-2 years of experience in a customer service or client-facing role, preferably in telecommunications or a similar field.
- Ability to thrive in a fast-paced environment and adapt to frequently changing customer needs.
If you're passionate about helping others, enjoy working in a collaborative setting, and want to play a vital role in driving customer satisfaction, we’d love for you to join our team as an Entry Level Customer Engagement Representative. Help us take our customer service to new heights!
Job Type: Full-time
Pay: $52,782.00 - $58,555.00 per year
Shift:
- 8 hour shift
Work Location: In person
Salary : $52,782 - $58,555
