IT Support Specialist- ONSITE

Description

Founded in 2008 DMA Industries, LLC (DMA) has quickly grown to become a trusted supplier to the North American Automotive Parts Aftermarket. DMA has a dynamic, performance-driven work culture that embodies the entrepreneurial spirit. teamwork, collaboration, and an unwavering standard of ethics.  

Position Overview:

IT Support Specialist is responsible for performing a variety of complex professional and technical duties related to the installation and maintenance of the DMA’s computer network and communications hardware and software systems, including network and application servers, routers, LAN, phone systems, label printers, scanners, in addition to mainframe and PC workstations in our Tabor City facilities. The IT Support Specialist will support custom Warehouse Management System (WMS) and ERP, as well as support other general IT project assignments as required.  IT Support Specialist is responsible for providing user support and guidance/training on the equipment use. 

Responsibilities:

• Identify user needs and work to      find efficient options and IT solutions. 

· Provide technical support for both hardware and software issues our users encounter

· Manage the configuration and operation of client-based computer operating systems

· Monitor the system daily and respond immediately to security or usability concerns

· Respond to and resolve help desk requests

· Upgrade systems and processes as required for enhanced functionality and security issue resolution

· Administrate infrastructure, including firewalls, databases, malware protection software and other processes

· Install and test computer-related equipment

· Ensure design of network/systems allow for all components to work properly together. 

· Ensure network connectivity, throughout the company's LAN/WAN infrastructure, is on par with technical considerations. 

• Support LANs, WANs, network       segments, Internet, and intranet systems.
• Perform network address       assignment
• Assign routing protocols and       routing table configuration.
• Assign configuration of       authentication and authorization of directory services.
• Analyze and isolate issues       through root cause analysis.
• Continually monitor network       systems and make recommendations for future upgrades based on company       needs. 

· Document, and communicate any observed violations of the company’s policies on appropriate use of the internet and/or third-party unapproved software applications on company equipment. 

· Ensure companywide systems and data backups are in place and properly functioning. 

• Administer desktop computers,      printers, routers, switches, firewalls, phones, software deployment,      security updates and patches.

· Maintain network facilities in individual machines, such as drivers and settings of personal computers, as well as printers.

• Schedule and perform regular      maintenance of desktop computers, printers, routers, switches, label      printers, scanners and phones.
• Maintain a current asset list      for all installed and/or issued technology and equipment by department and      individual. 

Requirements

Qualifications:

· Proficient level knowledge of Microsoft Office Suite including Excel, Word and Access. 

· Experience presenting technical data and information to non-technical users.

· Certification as IT Technician will be an advantage (e.g. CompTIA A , Microsoft Certified IT Professional)

· Understanding of security and data integrity controls and protocols.

· Excellent communication skills.

· Logic based problem analysis and problem-solving skills.

· Attention to detail and accuracy with memory skills capable of recalling details of past events or conversations with vendors and/or customers.

· Adaptability and capability to multi-task.

· Self-starter capable of self-direction.

· Excellent interpersonal skills.

· Strong documentation skills.

· Active listening skills.

· Stress tolerance level high with ability to stay calm during tense situations. 

· Patience

Education and Experience:

· Associates Degree in IT required, Bachelors preferred 

· Minimum of 4 years IT experience required

Other:

· Incumbent work hours/schedule and/or shift are subject to change based on business needs and Management discretion

· Other duties may be assigned as business necessitates

· Company has a “Zero Tolerance” policy regarding insubordination and/or refusal to carry out work as directed. This can result in immediate separation of employment

· Complies with Dress Code of Business Casual Attire

Language Skills: 

Ability to read and write in English. Ability to effectively articulate and present information and respond to questions from Management in a professional manner.

Physical Demands and Work Environment: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations within ADA guidelines that do not cause Company excessive expenditure(s) may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to have manual dexterity and written, verbal & auditory skills.  The employee is regularly required to stand, walk and sit during the workday.  The employee is occasionally required to lift and/or move up to 50 pounds.  Any additional weight to be lifted should only be accomplished with assistance.  Specific vision abilities required by this job are close vision and distance vision.  The employee is expected to handle occasional high stress projects/situations as needed due to work to be accomplished, deadlines to meet, etc.  Employee must be able to accommodate the requirement of public transportation of any type, in role, to get to/from employment/other offices in a timely manner, as scheduled.  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the daily work environment is usually moderate and could possibly change during the business day.

Job descriptions are used for informational purposes only, are not to be considered all-inclusive of responsibilities within a position and may change periodically with or without notice.  In addition, we reserve the right to add, delete, change duties, formally or informally, verbally or in writing, at any time for any position. Job descriptions does not alter the “at-well” policy of the Company meaning that the Employee or the Company can separate employment at any time, for any reason, with or without cause. The provisions in the job description do not constitute a “contract of employment” with Employee or anyone else for any fixed period of time, either expressly or by implication.  The Company subscribes to the tenets of Federal laws, Regulations and Executive Orders and the laws of the States and Municipalities in which we conduct business regarding Equal Employment Opportunity.  We are committed to hiring and developing the most qualified people from the available work force in the communities we serve.  It is our policy in all personnel actions, including recruiting, hiring, training, promoting, and compensating, to ensure that Employee and potential Employees are evaluated on the basis of qualifications and ability, without regard to race, color, religion, creed, gender, national origin, age, disability, service in the United States Armed Forces, veteran status or any other legally protected characteristic.  We recognize that our workforce and clientele are comprised of a diverse blend of people with different backgrounds and perspectives and we value and promote diversity.