What are the responsibilities and job description for the Leasing Consultant position at DMA Properties?
DMA Companies is a boutique real estate firm headquartered in Austin, Texas that specializes in the development, consulting, and management of top notch, mixed-income, mixed-use communities. We bring affordable and special needs housing to communities nationwide by utilizing the various private, state, and federal financing options. Our solid corporate structure enables us to provide the highest quality housing communities, while optimizing performance and achieving financial objectives. DMA is comprised of three distinct service lines (DMA Development Company, DMA Properties, and DMA Property Advisors) related to the development and management of affordable multifamily housing communities.
Why Work at DMA?
At DMA, our focus is on people. We apply this focus to every aspect of what we do, from designing to managing our communities. We have built a culture with customer service at its core. At DMA, you are family, not a number. DMA consistently shows they care about their employees through their actions by providing work/life balance, great benefits, development opportunities, mentorship/leadership opportunities, promoting from within, employee appreciation events, etc. This mentality starts at the top and richly flows down to our onsite staff. We are all here because we believe in what we do, and we truly are people focused.
About the community: our luxury, affordable senior living community is 279 units located in Austin, TX 78702.
Sign on bonus of $500!!
Summary and Responsibilities
As the Leasing Consultant you will work under the direction of the Property Manager and manage the leasing process, from start to finish, presenting our apartment community in an energetic & friendly manner, building relationships, and creating excitement. You will maintain these relationships by providing excellent customer service and helping current and future residents resolve problems as they arise. A successful Leasing Consultant must demonstrate strong sales and customer service, organizational, multi-tasking, and communication skills.
- Ensure resident satisfaction by providing professional customer service to current and prospective residents at the community
- Achieve and maintain property’s leasing and marketing goals are met on a weekly basis
- Assists in maintaining occupancy levels: show, lease, and move-in prospective community members and maintain waitlist
- Walks and inspects all tour paths and vacant show units
- Verify applications, gather required verifications/documentation, process applications and notify applicants of approval or denial
- Prepares Move-in packets and files
- Update unit availability daily
- Process maintenance requests and follow-up
- Receive collections in accordance with the company’s standards
- Provide phone support for the community and assists the management team
- Maintain and ensures completeness and accuracy of all resident files
- Maintain a calendar of scheduled move-ins: ensuring all move-in appointments are completed, all apartments are inspected to ensure all apartments are move-in ready
- Resolve resident complaints and direct pertinent issues to the property manager
- Conduct community member’s move-out unit walks, as requested
- Continues industry standard education, mandatory fair housing programs, and working knowledge of HUD & LIHTC
- Additional tasks or duties as assigned.
What you will need to be successful:
- High School diploma or equivalent
- General knowledge of property management, tax credit, RealPage
- 1 year of leasing experience
- Strong verbal and written communication skills, including communicating with those in leadership roles
- Professional, reliable, excellent customer service skills, ability to prioritize workload, positive attitude, team player, etc.
- Strong analytical skills, able to understand and follow processes and procedures, comfortable when asking questions in order to clarify. Understands not only the how, but the why.
- Displays a strong desire to learn and advance in the industry.
- Able to adhere to set and variable work schedule, including weekends and emergencies as required.
- Advanced computer skills (Microsoft programs, Internet searches, RealPage, Onesite, etc)
Working Environment/Physical Demands:
This role is intermittently sedentary but requires mobility (i.e., standing, climbing stairs, extensive walking around the property, etc.) to tour, show, and inspect apartments daily. This role also requires occasional movements such as pushing/pulling, reaching, stretching, carrying/holding (up to 20 lbs.), etc. Will use repetitive hand-wrist motion while using computer and writing. Must have normal range of vision to read and complete applications, leases, general paperwork and handle computerized duties; hearing and speech to communicate with prospects, residents, vendors, supervisors, and coworkers on the telephone or in person on a regular basis. Works in a typical office setting with daily exposure to outdoor environment (i.e., heat, cold, damp, rain, snow, etc.) when touring communities.
