What are the responsibilities and job description for the HRS EHBs Help Desk Analyst, Level I position at DMI (Digital Management, Inc.)?
HRS EHBs Help Desk Analyst, Level I
Job ID2025-27629CategoryHelpdeskLocationUS-Remote
About DMI
DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation, manufacturing, and other critical infrastructure sectors. DMI has grown to over 2,100 employees globally and has been continually recognized as a Top Workplace in both regional and national categories.
About the Opportunity
DMI, LLC is seeking a HRSA EHBs Tier 1 Help Desk Analyst
Duties and Responsibilities :
Answer Help Desk phones and provide Tier 1 support to users on a variety of issues.
- Respond to telephone calls, email, and personnel requests for technical support.
- Documents, tracks, and monitors requests to ensure a timely resolution of all inquiries.
- Analyze, troubleshoot, and test client solutions.
- Handle heavy call volume
- Be able to work a flexible schedule
Qualifications
Education and Years of Experience :
Required and Desired Skills / Certifications :
Physical Requirements : No Physical requirement needed for this position .
Location : Remote (position could potentially transition onsite to Maryland office, but for now fully remote)
Working at DMI
DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your wellbeing. We offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with several of our award-winning, Fortune 1000 clients. The following categories make up your DMI wellbeing :
Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company. The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination based on their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority / Female / Veterans / Disability. DMI maintains a drug-free workplace.
Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.
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