Client Success Director

About DMI

DMI is a global professional services company that specializes in digital strategy, design, transformation, and support. More than your basic systems integrator or big-box advisor, we are a new breed of partner that blends human-centric consulting and design with agile engineering, delivery, and global scale. We believe that digital transformation is an end-to-endless evolutionary process that requires technology solutions and partners that meet organizations where they are. Consultants at the core, DMI has been delivering mission-critical, enterprise grade solutions since 2002 for more than a hundred Fortune 1,000 enterprises, various state and local government agencies and all fifteen U.S. federal departments. DMI has grown to 2,100 employees globally and has been continually recognized by top industry analysts as well as a Top Workplace in the USA and Remote.

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About the Opportunity

DMI is looking for a Client Success Director to join our growing Healthcare vertical. At DMI, we have been continuously working to create a brand that is at the forefront of offering digital transformation solutions. Having made strategic investments in our Digital Healthcare practice, we are creating a powerhouse that brings together healthcare industry experts with a clear vision of delivering impact to our clients by putting technology to good use. We’re dedicated to continuing being a great place to work and through this role we provide an opportunity to manage and drive successful delivery of solutions we offer to our clients to help them realize their business outcomes.

Duties and Responsibilities:

• Provide delivery leadership for healthcare clients
• Responsible for planning and delivery - quality compliance, resource economic utilization and customer satisfaction
• Responsible for managing the delivery of multiple projects in the vertical with all FTE responsibilities in the account
• Partner with Client Partners to build and execute the account plans
• Drive actions to meet COD (Cost of Delivery) commitment plan
• Responsible for people processes in the account, employee attrition rate, people and competency development and engagement
• Advocate customer needs/issues and lead/resolve delivery related account escalations
• Responsible for meeting financial objectives of the accounts, mining the accounts, improve the key parameters for the account to increase the revenue & improve the margins.
• Revenue/BHC (Billable Head Count) projections and track to meet the targets driving Delivery led sales in the account.
• Demand forecasting and fulfilment
• Establish and nurture strong executive sponsorship and manage the relationship with customer leadership to drive the execution of account plans

Qualifications

Experience and skills requirement

• Domain specialization: Deep understanding of one or more domains and can appreciate customer s scenario Knowledge of new technologies, platforms, tools and products and their respective applications
• Total knowledge of delivery management, various delivery models etc.
• Deep understanding of the delivery cycle
• Awareness of global industry trends and directions and its impact on IT services

Work requirements

• 10 years of experience in senior roles attributing to technical engagement and delivery management
• Large Program and Portfolio management Onsite experience in a client facing role
• Handling cross-functional multi-disciplinary teams in multiple geographies
• Experience in either Pharma and Life Science client delivery management
• Exposure to sales and customer relationship management

Preferred qualifications

Bachelor’s Degree in computer science, engineering or a technical/IT related field, graduate degree preferred

Physical Requirement(s): No Physical requirement needed for this position.

Location: Indianapolis Preferred, Remote US considered

Working at DMI

DMI is a diverse, prosperous and rewarding place to work. Being part of the DMI family means we care about your wellbeing. As such, we offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with a number of our award winning, Fortune 1000 clients. The following categories make up your DMI wellbeing:

• Community – Blood drives, volunteering opportunities, Holiday parties, summer picnics, Tech Chef, Octoberfest just to name a few ways DMI comes together as a community.
• Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel and many other items to provide convenience.
• Development – Annual performance management, continuing education and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
• Financial – Generous 401k match for both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employee.
• Recognition – Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgement through Give-A-Wow, employee referral bonuses.
• Wellness – Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, on-site lactation rooms provide employees with several wellness options. 

Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.

The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability. DMI maintains a drug-free workplace.

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Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.